Google Customer Service Issues

Archive 285

The following are issues that customers reported to GetHuman about Google customer service, archive #285. It includes a selection of 20 issue(s) reported November 1, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account backups are not functioning correctly. I am trying to prevent Google from saving my photos and unnecessary app information as part of the backup process. Despite my attempts to revoke permissions and clearly deny consent, Google keeps storing work-related data in my personal account. This mix-up is now causing issues where I cannot access my personal files or work-related data efficiently. Disabling these unnecessary backups would simplify moving the files, but the data is being duplicated without authorization, leading to system crashes. I need control over which accounts can access my data, as I don't want any automated processes saving or sending files without my direction. It's disrupting my workflow by backing up my girlfriend's sensitive images to my work drive, irrelevant photos to my personal drive, and outdated apps multiple times. I've spent over 5.5 hours today just trying to share photos with my boss due to these issues. I require guidance on fixing this problem in simple terms, given my confusion. I manage several Gmail accounts corresponding to different employers and a personal account. The accounts are meant to link with each employer's OneDrive, but I resorted to Google due to OneDrive's issues. I don't wish to consolidate the accounts due to the complications it would cause. I hope for a solution without amalgamating the accounts, as merging them through Google would not be feasible. Thank you for your assistance and understanding.
Reported by GetHuman8681918 on Mittwoch, 1. November 2023 17:37
My phone number got marked as spam by some fraudsters, which has affected my Truecaller profile. I have been using this email ID and phone number with my Google account for a while now. I kindly request your assistance in removing the spam designation from my Truecaller profile. Could you please provide verification or a reference to the Truecaller department to help resolve this issue? Thank you, Tushar P. [redacted]*****55 twish.h[at]gmail.com
Reported by GetHuman-twishh on Donnerstag, 2. November 2023 03:24
I have been trying to recover my email for months now. Every time, I receive an email saying the request was denied, even though I used the recovery email I provided to confirm it's me trying to access the account. Alternatively, I get a "recovery link" that never works. I am frustrated and just want my email back. I have verified my identity multiple times through the recovery email associated with the account. Please provide a working link so I can regain access to my email. I am tired of waiting and need to recover important data that I have been locked out of for some reason.
Reported by GetHuman8682903 on Donnerstag, 2. November 2023 13:42
I have noticed unauthorized transactions on my debit card. After contacting my card's customer support, they mentioned the transactions were through googletunezill. They advised me to reach out to Google support for reimbursement as the funds are critical for my monthly expenses. To avoid further delays from my bank's investigation, I need help getting my funds back urgently to cover bills and necessities before midnight. With six children relying on these funds, it is urgent. Kindly assist me in expediting the process to ensure my family's essential services are not disrupted. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman-kttykat on Donnerstag, 2. November 2023 20:32
I am having trouble accessing my Google account as it keeps asking me to log in but does not accept my password. Each time I try to reset the password, no codes are received or accepted. I am unable to proceed with the login process and would appreciate assistance in resetting my password. My phone number is [redacted]. Thank you.
Reported by GetHuman8683574 on Donnerstag, 2. November 2023 21:32
I have multiple Gmail accounts set up over the years. I want to keep only the most recent one and delete the older ones. I managed to delete two accounts, but I have 3 or 4 more where I remember the usernames but not the passwords. How can I delete these accounts easily without too much hassle?
Reported by GetHuman8684568 on Freitag, 3. November 2023 17:33
Since changing phones, I have been unable to access one of my emails. Whenever I try to log in, I encounter the following error message: "You provided insufficient information for Google to verify the ownership of this account. Google requests this information to ensure the security of your account. If possible, attempt to log in using a device that you have used previously. If your account is linked with Family Link, an email has been sent to your parent for password change." I attempted to log in from both my iPad and MacBook, but faced the same issue without being prompted for 2FA verification.
Reported by GetHuman-collynwa on Freitag, 3. November 2023 17:44
I am seeking assistance with a hacking situation involving an individual named Jaime Hernando Ospina Serrato, who is manipulating my Samsung 23 phone from Boost using Google apps and Chrome. He is possibly located at [redacted] Aberdeen St, Kenner, Louisiana, phone number [redacted]. He is associated with Astrid Gicela Florian Bejarano, engaged in fraudulent activities related to immigration. My aim is to address this issue and reach out to the appropriate authorities for resolution. I have essential details on the individuals involved, such as birth dates, in order to thoroughly document the matter. Your help in dealing with this matter is greatly appreciated.
Reported by GetHuman8684752 on Freitag, 3. November 2023 19:37
I am having trouble accessing Dragon Ball Legends as the app keeps stating 'we couldn't verify it's you.' It's frustrating because I am already logged in on my device. I attempted logging out and back in and even reinstalling the app, but the issue persists. I am unsure if this is a bug with the app or if there is something I am overlooking. I hope for a resolution to be able to login successfully. Thank you.
Reported by GetHuman-biactbb on Freitag, 3. November 2023 23:27
I'm having trouble with my account being disconnected from all my devices. I need assistance with this issue. I can provide the email linked to the account: [redacted] I have important data on that account and have tried to recover it, but I am unable to identify myself since I've been disconnected from all devices. The only way to verify me is through backup codes, which, unfortunately, I do not have. I am willing to do any required identity verification. Please assist me in recovering my account.
Reported by GetHuman8686476 on Sonntag, 5. November 2023 13:51
Dear Google, I own an Acer Chromebook. Recently, I've been experiencing difficulties accessing YouTube to watch videos, particularly longer ones. An error message suggests that I may be using an Ad Blocker, which is against YouTube's policies. I tried tapping the button to remove ad blockers, but it didn't fix the problem. Another option presented was to try YouTube Premium, which comes with a fee. Interestingly, I have a different Chrome Notebook downstairs that doesn't have this issue with the new YouTube Ad Blocker. I'm eager to find a solution to this problem. Perhaps subscribing to YouTube Premium is necessary? Sincerely, B. Janesick
Reported by GetHuman-bjanesic on Sonntag, 5. November 2023 20:01
I have encountered an issue with accessing my Gmail account due to using a "Kosher number" for 2-factor authentication. Despite not attempting any unauthorized access, I am facing difficulties receiving the authentication call from Google on my device with the kosher number. Unfortunately, standard troubleshooting methods like changing the number for call authentication are not feasible without entering the account first. This issue is not related to the device type or phone service provider. I have sought advice from multiple cell store technicians and discovered that this problem is affecting numerous users, with the potential to impact many more. It seems to be a systemic concern for individuals, including Israeli Arabs relying on kosher numbers for various reasons. I have the necessary login credentials and continue to use the same computer, network, and browser, yet I am unable to bypass this obstacle. I am seeking guidance on how to resolve this authentication issue with Gmail.
Reported by GetHuman8687178 on Montag, 6. November 2023 08:41
I am currently enrolled in a family plan for YouTube Premium, but I keep receiving charges for an individual membership despite not having one. I have removed all payment methods from my Google account, yet the charges persist. I have already been refunded once for this issue, but the charges continue. I am puzzled as to why I am being continuously billed for a membership when I am already part of a family plan.
Reported by GetHuman-lmbeave on Montag, 6. November 2023 15:32
I'm having trouble with the Alaya Care work app. After signing in with my Google account, I keep getting logged out and receiving a [redacted] error code. It's as if the system is mistaking me for someone else. This issue is preventing me from receiving emails. Please assist me with this problem. You can contact me at [redacted]. My email is [redacted], but emailing me might not work either.
Reported by GetHuman8688001 on Montag, 6. November 2023 19:26
I need encryption reinstated on my two accounts. One of them I've had for over a decade, and when I got locked out, I had to open two more due to lack of assistance from Google One customer service. While my newer accounts are encrypted, I unexpectedly got locked out of my second account despite using two-factor authentication. I have an iPad, an iPhone, and a non-Apple computer. Changing my password on the desktop didn't seem to reflect on the mobile devices. Without disclosing the email addresses, I'm concerned about the lack of encryption on two accounts, one of which has sensitive financial information. I've tried contacting Google multiple times without any helpful response, making this ongoing situation a nightmare.
Reported by GetHuman8688103 on Montag, 6. November 2023 20:33
I am facing sign-in issues with my account as it is linked to an old phone number that I can't update to my new one. I have been struggling to regain access and it's frustrating that Google's support is difficult to reach. This situation is making me consider moving away from Google services.
Reported by GetHuman8688371 on Dienstag, 7. November 2023 00:35
Good day, I am seeking technical support to recover my Gmail account. The issue arose when I changed my password and then couldn't recall it months later. I encountered a technical problem with my Gmail account. Google requested a verification code to help with email recovery. For instance, my Gmail account is "[redacted]" To address this, I followed these steps: 1. Selected "forgot password" for "[redacted]" 2. Chose the option to receive the password recovery link on my mobile phone 3. Entered the code received on my mobile phone ([redacted]) 4. Google then sent a confirmation code to the same email address "[redacted]" that I was trying to restore. Kindly assist in resolving this technical issue. Thank you in advance!
Reported by GetHuman-postwebm on Dienstag, 7. November 2023 22:08
Guten Abend, ich habe vor einigen Jahren ein Google-Konto nur für ein Spiel erstellt. Aufgrund von Inaktivität habe ich das Passwort vergessen und meine alte Telefonnummer verwendet, die nicht mehr in Verwendung ist. Jetzt möchte ich herausfinden, wie ich ohne Passwort und ohne Telefonnummer auf die E-Mail zugreifen kann. Es ist sehr wichtig, da auch Geldsummen auf dem Spiel und der E-Mail liegen. Die E-Mail, die das Problem hat, lautet: [redacted] Mit freundlichen Grüßen
Reported by GetHuman-ahrensle on Mittwoch, 8. November 2023 18:46
We've had a Google Voice number for over a decade. Recently, it expired, possibly due to missed warnings as the assigned email wasn't actively monitored. Surprisingly, there were active messages and calls on the line during the same month as the notice. Despite attempting online recovery, our specific number wasn't listed as an option. When calling the number, a fast busy tone indicates it's out of service. Our number, [redacted], was known as [redacted]-FREEMASON, our organization's vanity number for Oasis Lodge, a Masonic Lodge in Los Angeles. This number was registered under our Google Account: [redacted]
Reported by GetHuman-hotdjdav on Mittwoch, 8. November 2023 19:29
I am seeking assistance to regain access to my old Google account. The phone number associated with my account was lost when my device was damaged, preventing me from receiving the login code. Despite receiving a recovery email code, I was instructed to wait 30 days for further instructions. After the waiting period, I received an email with an expired URL. Another 30-day wait resulted in the same issue. I have valuable photos stored on this account that I am unable to retrieve. I am reaching out for help to update my phone number or resolve this issue to regain access to my account.
Reported by GetHuman8692032 on Donnerstag, 9. November 2023 21:59

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