I noticed a balance that I Should not have on my primor card through my credit report...

GetHuman3600152's customer service issue with Green Dot from September 2019

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman3600152's own words
I noticed a balance that I Should not have on my primor card through my credit report. The automated phone system doesn’t even recognize my card to investigate what the charge is for. My social is accepted and my birthday the system says is wrong. I’m pretty sure I know my birthday.
GetHuman3600152 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman3600152
Sep 16th, 2019 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 5 customers so far
Similar issue to 79007 others
0 customers following this
Timeline
GetHuman3600152 started working on this issue
Sep 16th 10:03pm
GetHuman3600152 indicated the issue is not fixed yet.
Sep 17th 6:26pm
GetHuman3600152 indicated the issue is not fixed yet.
Sep 18th 12:51am