the claim amount" is that of my claim or that of the other claim or both in total.

GetHuman5499544's problema del servizio clienti con ICBC da novembre 2020

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The issue in GetHuman5499544's own words
Get an definitive answer in writing ... I was involved in an accident - my fault (Claim BQ*****-*). The other party has not yet submitted an estimate. Your website - https:**www.icbc.com*insurance*costs*Pages*estimate-your-insurance.aspx says: If you chose to repay existing claims. For claims that occur on or after September *, claim repayment is only possible if the claim amount is $*,*** or less (including the deductible). It says "the claim amount" which I take to be my claim amount, not including the claim of the other driver (which is another claim in my interpretation). I need to know whether "the claim amount" is that of my claim or that of the other claim or both in total. Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website. Thank you.
I said: Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website. and you replied: You did not yet indicate what ICBC should do to make this right.
You said: You did not yet indicate what ICBC should do to make this right.*But I already said: Can you please clarify, preferably by giving me the correct definition or pointing me to it on your website.
** years
I contacted GetHuman - so far without a reasonable answer
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ICBC

Auto Insurance
Problema del servizio clienti
Reported by GetHuman5499544
nov 28º, 2020 - 6 mesi fa
Not resolved
Visto da 23 clienti finora
Problema simile a 26 altri
0 clienti che seguono questo
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Timeline

GetHuman5499544 ha iniziato a lavorare su questo problema
nov 28º, 2020 12:11am
GetHuman5499544 ha indicato che il problema non è stato ancora risolto.
nov 28º, 2020 6:52pm
GetHuman5499544 ha indicato che il problema non è stato ancora risolto.
nov 28º, 2020 6:52pm
GetHuman5499544 ha indicato che il problema non è stato ancora risolto.
nov 30º, 2020 5:10am
GetHuman5499544 ha indicato che il problema non è stato ancora risolto.
nov 30º, 2020 5:10am
GetHuman5499544 ha indicato che il problema non è stato ancora risolto.
nov 30º, 2020 5:11am