Light In The Box Customer Service Issues

Hello, I am writing regarding the return of two dresses for a full refund that I shipped back on July 18, [redacted]. Today, the package was returned to me in a terrible condition marked "refused return to sender" after sitting in Customs in China since August. I am rather confused by this situation. I spent nearly $[redacted] on the purchase and shipping of these items, and I am reaching out to inquire if there is a possibility of receiving a refund as a resolution. I am not interested in a credit for future purchases considering the circumstances. Can you confirm if the option to keep the dresses, donate them, and receive a partial refund is still available? I believe something is better than nothing at this point. The refund process has been quite frustrating, especially as I made sure to return the items within the "7 Days, no questions asked" period stated on your website, only to have the parcel rejected. I would appreciate your prompt response on how to proceed in this matter. Thank you, K. Flannagan

I am John Everitt, the owner of Gala Leisure UK. Next spring, we are excited to introduce Gala Air, a comprehensive airline based in Cyprus. Our services will include a freight service utilizing two A330 large twin-aisle freight aircraft departing from China weekly, ready to deliver goods worldwide. We are keen to initiate talks with Light in the Box and Ali Baba, both China-based companies, for potential exclusive delivery agreements. We believe both organizations have offices in the UK, and we would appreciate any assistance in connecting with the appropriate departments. Thank you.

Hello, I am waiting for my return label for a refund. I am having trouble opening emails, so I haven't received the return ticket. Please send it to my spouse's email at [redacted] The order is under the name of Sophie Bertout at [redacted] rue Toussaint Husson, [redacted] Sin le Noble. The order number is [redacted]1. Please keep me updated promptly as Friday marks a week since I received the coat that was too small. Regards, Miss Bertout

After trying to place an order on the Light in the Box website, I encountered multiple payment issues triggering alerts from my bank due to high activity. Despite confirming the transaction was valid, each attempt to complete the purchase failed. Resorting to another card, I successfully placed the order. However, upon reviewing my bank account, I discovered that I was charged three times for the failed transactions, totaling $1,[redacted].00, when I had only intended to pay $[redacted].00 using a different card. I am looking to have the three unintended transactions, each for $[redacted].00, cancelled from my bank account. Thank you.

Hello, my name is Alexandra V. Recently, I purchased two pieces of clothing from your website - a red top with a reindeer design and a black Christmas jumper with snowflake patterns. While I am pleased with both items, the red reindeer top turned out to be too large. I need guidance on the return process, specifically regarding whether the item needs to be in the original packaging. I placed both pieces back in their respective bags, but I am uncertain if the top is in the correct one. The serial numbers on the bags are [redacted][redacted] and [redacted][redacted]. Additionally, I am unsure how to proceed with the return as I couldn't locate the items on your website. Thank you for your assistance.

Hello Customer Service Team, I am contacting you regarding an urgent issue I am experiencing. In early December, I ordered two pairs of shoes with order number #[redacted][redacted]. One pair was for me, and the other was intended as a wedding gift for my little brother. Unfortunately, the shoes did not arrive in time for the wedding held on December 26, [redacted], in Guinea, Africa, where I had to travel for the occasion. Upon my return to Belgium, my residence, I discovered that neither pair of shoes fit me or my little brother correctly. I am seeking your assistance in exchanging the shoes for a new model with the appropriate sizes, particularly for my little brother. I would appreciate your prompt response and help with this matter. Thank you very much.

I purchased two tops from your company and was billed $63.92 for the merchandise. My name is Deborah Morris, and I can be reached at [redacted]. You can contact me via email at [redacted] I have been attempting to reach customer service as I am dissatisfied with my order. I received one top that I did not request, and another top was swapped for a cheaper option. I submitted a complaint after these items arrived post-Christmas. I am seeking a resolution along with a call tag to return the incorrect items for a full refund. Despite reaching out to you, I have not received a response yet. My address for the return is [redacted] Burdonne Drive, Biloxi, MS [redacted]. Thank you.

I purchased a mother of the bride dress for my daughter's upcoming wedding on the 20th of next month. Along with the order, I paid an additional $20 for custom measurements. I made sure the measurements were accurate by consulting a seamstress and verifying them when I tried on the dress, but unfortunately, it does not fit me at all. With less than a month until the wedding and no dress to wear, I am seeking assistance in returning this dress, providing proof of the measurements I submitted, and placing a new order for a dress that will arrive in time for the wedding.

Hello, I made an order back in November with the number [redacted][redacted]. Unfortunately, there were numerous issues with this order, primarily that it was supposed to arrive in early December, but only just arrived. I contacted the Support Center since the dresses were for an event that already happened, and I no longer need them. I initially wanted to cancel the order, but it had already been shipped. The support team suggested waiting for the order to arrive to process a return and receive a refund. However, upon trying to initiate the return on the website now, it shows as "Canceled," and the options to "Review" and "Return" are not available to me. How can I now return the items and receive my refund? Additionally, I have been attempting to open a Chat Box as I have done previously, but I cannot find that option on the website. How can I start a chat? Thank you, L.

I recently placed an order on your website for some items. However, upon trying to pay for the order, I encountered an error message prompting me to try again. I attempted to use my client's card, Bobby Browns, initially, but after receiving the same error message multiple times, I used my own card under the name Jodi Bragg. It appears that during the errors, both cards were charged multiple times totaling to 5 charges. While my client's card provider has halted the charges, my card charges have gone through - one on PayPal, which is acceptable, and the other on my bank card. I would greatly appreciate a refund for the duplicate charge on my bank card as it pertains to the same order. Many thanks, Jodi Bragg. Have a wonderful day.

I returned the items on December 20, [redacted], and they were signed for. I have a tracking number, and the post office staff verified the address for accurate charges. Despite this, Light in the Box claims they haven't received the items back, stating I sent them to the wrong address, which is untrue. The matter is now with the postal services and the credit card company. I need an urgent response within 7 days. Attempts to email have failed, with the message stating the email is incorrect and the phone number going unanswered. I would like Light in the Box to acknowledge receipt of the goods and refund the money to Kalana. Sharon Kearns 23 Gilbert Avenue Tividale Oldbury B69 1PJ

I purchased two Latin dance costumes from LightintheBox on February 22. Opting for expedited shipping, I expected the delivery to reach my Provo, Utah address by Thursday, March 3. Tracking information on the LightintheBox website indicates that the package was delivered on March 2. Unfortunately, I have not received it yet. I am uncertain whether the package was not dispatched from the Salt Lake distribution center or if it got lost during transit. In any case, the package did not make it to my apartment as expected.

Order Date: [redacted]-02-18 Order Number: [redacted][redacted] Total Order Amount: €33.65 Dear Sir/Madam, I would like to return the veil ordered under the above number as the color does not match my wedding dress, and request a refund. Please provide me with the return instructions and the address to send it back to. The veil is still in its packaging and when placed next to the dress, the color does not match; the veil is too white compared to the dress. Thank you in advance. Kind regards, Ngoma Asking for instructions on return and refund for Question [redacted]7, please.

I've made the payment for my order and it's reflected in my bank account. However, I keep receiving the "awaiting payment" message with a countdown. When can I expect my order to arrive, and will these messages cease? Product: Galaxy Print 3-Piece Duvet Cover Set Hotel Bedding Sets Comforter Cover with Soft Lightweight Microfiber, Including 1 Duvet Cover and 2 Pillowcases for Double/Queen/King sizes (1 Pillowcase for Twin/Single) #[redacted].

Hello! I am George Bernard. I recently purchased a men's down waiter coat from LightInTheBox, but it arrived missing a zipper connection in the front. I had difficulty reaching Customer Service and ultimately contacted Capitol One, my credit card company, who is now assisting in resolving the issue. The order details are as follows: Order Date [redacted]-02-25, Order Number [redacted][redacted], Order Total US $96.60. I am concerned about being charged for return shipping due to the coat's workmanship error, as well as additional shipping charges that were added unexpectedly. I am also unsure about the coat's material and would appreciate help resolving this matter promptly. Thank you. Sincerely, George Bernard.

Hello, I recently placed an order for 3 dresses and 1 pair of sandals with expedited delivery. The shipping costs were higher due to the expected delivery time of 3-5 days, as clearly indicated. I made the purchase on 22.3.22, paying for expedited shipping in good faith to ensure timely delivery. However, it appears that the delivery may now be delayed until 22.4.22, making the order potentially a month late for the intended birthday gift. I trusted in the company's reputation, but current events have shaken my confidence. I would appreciate prompt advice on this matter. I am disappointed with this experience and will not be using this service again, and I will inform my colleagues and friends about the situation.

Dear Customer Service, I would like to address Order No. [redacted]9 regarding the two skirts I have received. While the blue skirt is perfect, the dark blue one is disappointing. The fabric, length, waistband elastic, and label are all different from what I expected based on trying my friend's skirt. As someone active in three tennis clubs and playing five times a week, I was hoping to promote and recommend your skirts, but I am hesitant due to the inconsistencies in the product. I hope we can resolve this issue promptly. Thank you for your attention to this matter. Sincerely, Pauline Sk

I recently placed an order for three casual maxi dresses from your company. Approximately 20 minutes later, I had a change of heart and decided I did not want to proceed with the purchase. I contacted American Express to cancel the payment. Despite my efforts, I was unable to find a phone number or email to contact your customer service team. There was no confirmation received for the transaction, and the email on file is incorrect. If my order is not cancelled promptly, I will escalate this matter to my credit card company and the Better Business Bureau. It is concerning that there is no clear way to communicate with your company. I did not receive any order number or documentation for this transaction. Please reach out to me as soon as possible to resolve this issue. Thank you.

Dear SF International, I am writing to address an issue with my recent order. I had ordered a Lemon/Lime green dress, but unfortunately, I received a red one instead. The photo on the website clearly displayed a green dress, which is what I intended to purchase for my upcoming party. Additionally, despite following your provided size chart accurately, the dress I received is significantly longer than expected, and the material is not what I anticipated, making the dress appear oversized and unprofessional due to rough stitching. I am seeking guidance on how to initiate a return for this dress as it does not fit properly, is not the correct item I ordered, and has various quality issues. Kindly provide return labels via text or email at [redacted] for a prompt refund process. It is crucial that I rectify this situation swiftly to reorder the correct green dress in the correct measurements for my birthday celebration. Thank you for your understanding and prompt assistance in this matter. Sincerely, Elle [redacted] Yearling Trail Sebastian, FL [redacted]

Dear SF International, I am reaching out regarding my recent order. I had ordered a Lemon/lime green dress, but unfortunately, I received a red dress instead. The picture on your website displayed a green dress, so this mix-up was disappointing. Additionally, the sizing of the dress was off as per your size chart, resulting in a dress that is overly long and too big for me. The material of the dress was not as expected, and the stitching appeared rough and unprofessional. I need assistance with returning this dress promptly, as I require a refund to reorder the correct green dress in time for my upcoming party. Please provide return labels either via text or email, and process the refund back to my card. I look forward to speaking with a representative to ensure the next order is accurate. Thank you for your understanding and prompt attention to this matter. Best regards, Elle