Light In The Box Customer Service Issues

I am seeking assistance with my recent purchase of the Dragon bathroom sink faucet - Classic Antique Brass Centerset with two handles one hole bath taps #[redacted]. Having received the faucet, I am missing the necessary water supply hoses and adaptor for North America. Could you please ship these items promptly to my address in Aiken, SC? I attempted to order the hoses and adaptor separately but encountered difficulties. I am also in need of the installation instructions. Regrettably, I have been unable to locate a contact number to address this issue. Kindly provide me with the details of the additional items and I will make payment promptly. Thank you for your support; I am looking forward to utilizing the dragon faucet soon. Warm regards, LRF****, Aiken, SC [redacted], USA.

I submitted a ticket to Lightinthebox customer service (ticket ID: [redacted]5, order number: [redacted][redacted]), but it was closed without resolving my issues. I placed my order on 02/16/[redacted] and have not been reimbursed for customs fees of [redacted] euros despite purchasing insurance to avoid these fees. Moreover, I have not received a refund of [redacted] euros for a returned order that was rejected without clear reasons. Although customer service mentioned sending a return voucher, it has not been provided yet. I have opened a new ticket and received automated responses about longer processing times but no real progress. I have multiple issues pending, and my patience is wearing thin. I am reaching out for assistance before taking further action with the relevant authorities. The individual from LightinThe Box customer service who dealt with my case is named Yang.

I am requesting a refund for my recent order. Unfortunately, the delivery person left my package outside my door while I was at work, and it was stolen before I returned home. I wish they had contacted me to arrange for pickup instead. I really need a refund for this situation. Thank you.

I believe my order was stolen as I never received it. LightInTheBox.com Order No.[redacted]7 for Men's Unisex Boots worth CAD $81.44 is not in my possession. The item was ordered on [redacted]-06-02 with Credit or Debit Card payment. Billing and shipping details are correct. My order included a pair of boots in size 42 and color brown. I anticipate receiving an email with shipping information. I am worried about the missing package and would like to know my options regarding this issue. I appreciate your assistance in this matter. Sincerely, CO

I need help with obtaining a refund for products that were not as described when I placed my order. I don't have an account and don't wish to create one. After speaking with someone online, I was told to submit my issue to a specialist. However, they requested all my information again to set up an account. There is no phone number available, which makes me hesitant to trust the customer service process. Previously, I had no trouble returning an item, but now I am struggling to contact the right person for assistance.

Order number [redacted] was for three dresses scheduled for delivery on June 20. However, it seems there may be an issue as the tracking information is showing an error. I have reached out to the local post offices, but unfortunately, they have no record of this package. I am worried that we may not receive our order. Your prompt attention to this matter would be greatly appreciated. Thank you for looking into this promptly. Sincerely, P.H. and T.M.

I want to return my items due to poor quality. I followed the return process but received an email saying there was another ticket in the system and that they canceled one to avoid confusion. I worry this might be a tactic to prevent returns.

Hello, my order number is [redacted]4. My name is Ouafia Lakhnech. Good afternoon. I received my item yesterday, 25/06/[redacted], and unfortunately, it was too small. I immediately requested a return within the same hour, explaining the sizing issue. Instead of receiving a return ticket, I got an email implying that I bought the item by mistake and no longer need it. This was disheartening as I followed the Return Policy guidelines of returning the item within 7 days in new condition with original packaging. I am quite disappointed with this experience and hope for a swift resolution. Thank you.

Dear LIGHTINTHEBOX Customer Service, I kindly request a refund for the dresses I returned on April 21, [redacted], to the specified address. The details of the return are as follows: Date of return: 04/21/[redacted] at 1:32 p.m. Shipping Company Name: Post Office Ltd. (UK Post) located in East Kilbride at 15 Cornwall Way, Glasgow, PO Box: G74 1JP. Tracking number: Unfortunately, I am unsure which one to provide, so I have included all possibilities and attached a photo. FAD: [redacted] VAT REG NO. GB [redacted] 02 SESSION: 3-[redacted] When inquiring about the tracking information at the post office, they mentioned it was a standard shipment and could not be tracked. I appreciate your assistance in processing the refund upon receipt of the package. Thank you for your cooperation and understanding. Sincerely, Natalie

I am in Brazil, and I made an online purchase of two items on Lightinthebox.com using a bank slip bar code through my online banking to avoid using my credit card. They acknowledged my payment after two days, then took five working days to prepare for shipment. It took nearly 6 months for the items to arrive after being given a tracking number. There was no update on the shipment status after China Post collected them. After waiting 7 months, I reached out to customer service requesting a refund as the delivery had not progressed. They repeatedly apologized and asked for personal details such as my social security number, tax ID, and bank account information. They even suggested I open a PayPal account to simplify things. The purchase was made in April [redacted], and it is now approaching July [redacted].

My daughter purchased a prom dress for the event on June 28, using all her savings. The order originally promised delivery from June 23 to 25 but was delayed until July 1 to 7, after the prom. This left her no choice but to buy another dress urgently. Upon receiving the delayed dress on July 1, she was disappointed in the poor quality and lack of value for money. A goodwill gesture, such as a partial refund, would greatly alleviate her disappointment. Please consider refunding half the dress cost as a gesture of goodwill. I am available for further details. Client: Annais GONZALEZ GALLARDO (Client number: [redacted]1), Order number: [redacted]. Looking forward to your response. Sincerely, Annais.

I recently downloaded the LightInTheBox app and added items to my cart. However, when I returned to place my order, I couldn't find it. I tried adding the items again but now I can't open either of the carts to complete the purchase. I need to order quickly as some products have limited-time pricing. I prefer calling to place orders due to difficulty with online processes. My niece shared a link promising a discount for both of us, but I don't see this reflected in my order. I'd like to contact the app to resolve these issues before the flash sale ends. Sonjia H. Email: [redacted], Phone: [redacted]. Thank you.

Please contact me at [redacted] in relation to my intention to report this unacceptable customer service to the ACCC. After a month of delays, we were promised a $50 refund, which was then changed to a $37 credit. I am frustrated with the lack of resolution and wish to escalate this to a manager or director. I will now include a claim for my time and frustration in my ACCC complaint. I anticipate a prompt response within 24 hours, otherwise, I will pursue legal action.

This shopping experience has been incredibly disappointing. My friends are facing similar issues with your service. I will share my feedback to prevent others from dealing with this situation. I purchased three pairs of sweatpants that unfortunately do not fit. I am eager to return them promptly for a refund as this is important for my budget. Please provide a direct phone number for assistance. You can contact me via email at [redacted] or phone at [redacted]. I appreciate your prompt attention to this matter. Thank you. Theresa K.

I am interested in purchasing the "Special Scorpion Gothic Biker [redacted] Sterling Silver Turkish Handmade Retro Men's Ring," which offers sizes 10, 12, 8, 7, 11, and 9. Additionally, I am looking to buy the "1pc Band Ring for Men and Women Anniversary Gift Festival Copper Silver-Plated Classic Wolf Head" in size 10. Could you please provide guidance on how the size 10 of the 'wolf head' ring corresponds to the available sizes of the 'Scorpion' ring? I would like to make an informed decision before making a purchase. Thank you. Awaiting your response.

Order [redacted]4 from Safiye Oksuz and Order [redacted]5 from Safiye Oksuz Dear Sir or Madam, I am delivering all dresses in size 5XL to Safiye Oksuz at Feldstr. 2, [redacted] Ennigerloh in Germany. If the change is not possible, I will cancel both orders. Thank you very much. Best regards, Safiye Oksuz

Order [redacted]4 by Safiye Öksüz and Order [redacted]5 by Safiye Öksüz Dear Sir or Madam, Please deliver all dresses in size 5XL to Safiye Öksüz at Feldstr. 2, [redacted] Ennigerloh in Germany. If the change is not possible, I will cancel both orders. Thank you Regards, Safiye Öksüz

I don't have my account number, you have my email address as your company stated that my order has been shipped. I'm unable to reach GetHuman for assistance. I have a tracking number but can't track it. The order was placed on July 24, approximately five hours ago. I am concerned that you have my payment information without providing an account number and I'm currently trying to stop the payment. Although I tried to order tights and bike shorts through an ad, the order did not go through, and I deleted all the information. Your company's process is complex for me, especially after experiencing a stroke and memory loss. The situation is causing me stress and chest pains. My name is B. Preachers, and you have my email address on file. If I manage to resolve this, I will avoid your services. I was not familiar with Light in the Box until they claimed to have shipped my package. Please assist. Order # [redacted]1. Tracking # [redacted][redacted]49. Conducting business with your company is proving difficult.

I'm quite disappointed because I haven't received my order yet and have not received any updates from Lightinthebox regarding its whereabouts. They have not responded to any of my messages on their website. I am seeking assistance to get a refund for my initial payment of R1045.17. I find Lightinthebox to be very unreliable and am no longer interested in purchasing from them. My tracking number is RV[redacted]46CN and my package number is [redacted]9.

I would like to return my ordered items (no. [redacted][redacted] from LightInTheBox) due to the poor quality and fit which truly shocked me!!! I am unable to log into my account anymore... My details seem to be "incorrect" and when trying to reset my password, I do not receive an email! I am very disappointed with your company and request a return ticket!! I hope you will be fair enough to promptly send it to me via email at [redacted] so that I can return the package to you! Please expedite the process!! Sincerely, Romy V.