Metro PCS Customer Service Issues

I have been waiting for a refund from Metro PCS for months now. Initially, I just wanted my money back. After nearly 8 weeks of not receiving anything, they proposed a free upgrade of my choice and one month of service on Metro's bill. They instructed me to go to a store to select a phone in stock. However, when I traveled over 80 miles to the store, they said they couldn't provide the phone as it was a discounted promotion that corporate should handle. After multiple frustrating calls and trips, a supervisor mentioned that the store should have given me the phone. It has been around 5 months, and I am still without a resolution, phone, or service. This experience with customer service has been incredibly disappointing. I've spent over hundreds of dollars on gas, two prepaid phones that didn't work, and a significant amount of time following instructions. I am exhausted from all the calls, especially when the last supervisor abruptly hung up on me, against policy. I will only settle for a new Pixel 6 Plus and a month of service at this point.

Lois Campbell has tampered with both my phone and my mother's phone, resulting in my phone not booting up beyond the moto screen. Despite numerous attempts, it fails to restore with a "no command" message. I need assistance resolving this issue. Additionally, I believe several individuals, including Jack Campbell, Liz Berstrand, and Phillip Ward, have unlawfully accessed my property records and IRS documents, which were then given to John Bobby Hockema. These individuals have been harassing me and causing further harm. My phone is essential due to ongoing lawsuits, victim assistance, and threats to my safety. Prompt attention is required. For reference, my details are Bon Scott, reachable at [redacted]. Thank you.

I would like to share my experience with a very helpful customer service representative. Unfortunately, the survey cut off before I could finish. Although I can't remember her name, the call was around 10:15 pm and it was about my account under the name Stacey M., reachable at [redacted]. This CSR was not only polite and knowledgeable but also very warm, friendly, and went above and beyond to assist me within the company's guidelines. With over 25 years in customer service, I know excellence when I see it, and she truly stood out. I wanted her to know how much I appreciated her outstanding service and to ensure that the company recognizes her exceptional performance.

I recently visited the Metro PCS store located at 81 Victory Blvd on 4/29/22 to upgrade my phone. The receipt indicated the purchase time as 02:23:00. I bought a Galaxy A03s for $[redacted].99, which took an hour to activate. Additionally, I purchased a Zizo portable speaker for $[redacted].72 and a Quick Cell dual port wall charger for $27.22. I settled my bill for $64, added a line, and agreed to buy a tablet for $15. When I got home, I noticed that I only received a receipt for the tablet purchase. I returned the next day to request a copy of the missing receipt from employee Ruby03, who identified herself as Rosa. Ashley assisted me with the cash payment and phone retrieval, which took some time. Despite experiencing issues with the phone's pattern lock, I was advised to let it die completely and reset it. Subsequently, when I asked to exchange the phone due to ongoing problems, I was informed that because two weeks had passed, I needed to contact customer service. I seek resolution to this situation, as I have been receiving numerous scam calls and texts. I aim to remain a loyal customer but desire a new phone and a more dependable store in my area for future transactions and bill payments. I am concerned about potential information exposure. The store's manager was unhelpful during my visit. The store's contact information is 81 Victory Blvd, Staten Island, NY [redacted], # [redacted]. I prefer to be reached via phone and email at [redacted]

I visited Metro to switch from AT&T for the iPhone 11 promotion. I spent a week going between the Metro stores in town and Amarillo, trying to take advantage of the deal. The Amarillo store couldn't assist as the line I brought in was already active with Metro. I never received the iPhone due to scanning issues. After retrying the process at the town store, I left empty-handed. They suggested porting my number back to AT&T. After trying Amarillo again, they informed me to go to Metro in Hereford to complete the port. Confusion arose as my line was still with Metro. Contacting Hereford, I learned my line was deactivated, leaving me unable to get the iPhone promo. Hereford later called to assist, but I couldn't make it in time. Despite the complications, they mentioned the promo's deadline. Unfortunately, I missed out on getting the iPhone and keeping my original line.

Over the weekend, I had my LG Stylo 6, and now a popup keeps appearing saying "LG IMS keeps stopping," which prevents me from using my phone for calls or texts. I have tried various solutions to fix it but haven't succeeded. I've seen others facing the same problem, and I've read that Metro/T-Mobile is aware of it, attributing the issue to LG phones. I need help to resolve this as I can't contact Metro with my phone acting up. I hope to get this problem sorted out since many others seem to be having the same trouble.

I bought 2 phones and a one-month service, assured of coverage at my home, which turned out to be false. Also, the price was higher than what my girlfriend was quoted. The salesperson sold us 2 phone cases at a higher price than quoted, with no receipt provided initially. When I returned and got a receipt, the cases were different from what we received. Attempting to return them was refused, and we were pushed to buy unnecessary insurance. Filed a complaint but received no response. Felt misled, cheated, and disrespected by the sales agent. Would not have made the purchase if I knew there was no service in my area.

I am looking to transfer my service to another phone. My phone was stolen on 05/26/[redacted], and I immediately suspended the account. I am now trying to unsuspend my account to port my number [redacted], after purchasing a new SIM card from a Metro store. However, my phone is still not working after doing this about 2 hours ago. I have never had issues transferring service to a different phone with MetroPCS before. This number is important to me as it is tied to the Texas Friends and Family Enrollment through TDCJ, allowing me to stay in touch with my son who is incarcerated in Huntsville, Texas. I have a scheduled video visit with him on Friday, June 3rd, and I really need this number to be working for that. I've been a customer for 5 years, and the customer service reps have always been helpful and ensured I had the best experience with Metro. I filed a claim yesterday and was assured that getting the new SIM card would unsuspend my account and keep my same number. I hope to have my phone back on soon.

During my visit to the MetroPCS store on Kingsway Avenue in Seffner, Florida, I received fantastic assistance from the representative, Nunu. She efficiently resolved two issues for me. Firstly, she restored my missing Google search engine which had been replaced by Norton. Secondly, she helped me locate and activate the "tap on" function, considering my arthritis. Not only did she find this solution, but she also suggested "tap off" to further assist me. Nunu's exceptional customer service surpassed my expectations. Despite multiple unsuccessful attempts with other technicians in the past, Nunu was able to quickly identify the feature I needed on my phone. She truly deserves recognition for her outstanding support.

I recently upgraded my Nord [redacted] phone at the store and was surprised to be charged $30.96 on my debit card without proper explanation. When I contacted customer service, they mentioned it was for an upgrade fee. The store manager, Tamara, was unhelpful and rude when I asked for clarification. I am unhappy about being charged without my full understanding and deserve a refund. I felt disrespected by the manager's attitude and need this issue resolved promptly. My name is Karen J. and you can reach me at [redacted].

I am experiencing difficulty getting my phone unlocked by Metro PCS. I have owned the phone and believe there might have been a previous contract. Despite reaching out for assistance, I am encountering challenges with dead-end websites. I have tried other service providers like Boost and Cricket before switching to Metro PCS. I am currently without phone service due to Straight Talk only providing support after 24 hours, leaving me with no network. Despite purchasing a Sim kit, I cannot make calls, only access the internet. I have a Moto G Stylus phone but have been unable to obtain an unlock code from Metro PCS.

I contacted Metro PCS regarding my changed payment. Upon inquiry, I was informed that the alteration was due to the insurance being removed. I requested to have the insurance reinstated but was advised it must be done in-store, despite not recalling removing it there. I expressed my reluctance, leading to being disconnected during the survey. Upon calling again, a different representative explained I removed the insurance online, which I do not remember doing. They insisted I visit the store. Frustrated, I reiterated wanting to address the issue on the survey. Unfortunately, the call disconnected during the survey once more. The difficulty in speaking to a representative and leaving feedback appears unprofessional, hindering my attempts to lodge a formal complaint.

My partner, A.P., is hospitalized, and we needed assistance with the phone bill. My daughter, G.G., helped pay for it. We visited the Metro PCS store in Orlando, Florida, to close the account due to unpaid balance. An employee named J. called customer service and signed us up for an ACP program because of our SNAP, Medicaid, and Medicare status. We initially paid $15.00 for all three phones but later discovered that my daughter couldn't be added to the program. After trying to log in at home, we were informed Metro would contact us via email. Concerned about conflicting information, I returned to the store and was told there was no ACP program, contrary to what J. stated. The manager explained we needed to pay $64.00 to use the service. Despite prepaying for the upcoming month, the phone was disconnected unexpectedly. I am disappointed with the store's handling of the situation and seek clarification and a refund of the $15.00. Kindly reach out to me at [redacted] due to email access issues.

I visited the MetroPCS store in south Roswell, NM to set up service and ported 5 numbers. I was promised 4 free phones and a phone upgrade. Unfortunately, I experienced poor service quality and connectivity issues immediately after the purchase. Upon returning to the store the next day to return the phones and request a refund, I was disappointed by the lack of transparency regarding the store policies. The supervisor explained that I could only receive a partial refund, which I found unfair considering the amount I had paid. Despite expressing my dissatisfaction civilly, the interaction escalated when the supervisor accused me of being rude. Eventually, after contacting customer service, the refund issue was resolved, but I was met with hostility when I returned to the store. The behavior of the staff, particularly the supervisor, was unprofessional and unacceptable. I hope this matter can be addressed promptly to ensure better customer experiences at the MetroPCS store in Roswell, NM.

I have been a Metro PCS customer for over two years now. During this time, I had to return several phones, including my new one. Every time I send in a phone, I am charged $51, and I receive refurbished ones that only last a few months. The most recent phone I received only lasted from November to June. Despite being a valued customer, I received refurbished phones instead of new ones. The latest phone doesn't charge, and the battery light doesn't come on, which isn't my fault. I feel like I'm being taken advantage of because I'm charged monthly fees for phones that are not in service several times. I was informed that to keep my phone number, I need to continue paying monthly fees even without a working phone. I want to know the honesty of this company as I shouldn't have to deal with these issues. It's frustrating to have to argue with the manufacturer while Metro PCS is on the line. As a senior on a budget, I rely on my phone and need a reliable one.

I am seeking a full refund for the two plans I purchased which included two phones at prices that were not as quoted. Additionally, I was sold overpriced phone cases that were not the correct ones. Upon discovering that I had no service in the area where I was promised coverage, I visited the store on Eldorado St. in Decatur, Illinois. Unfortunately, the staff treated me poorly and I received no assistance from Metro. I am disappointed by the lack of service even after spending money on fuel trying to resolve the issues. I felt ignored and uncared for once my payment information was in their system. It seems like there was a lack of accountability within the company.

My phone stopped working. Due to my disability, it's hard for me to get around, so my friend took me to the store on Villa Marie. I explained the issue to them, and they were unable to fix it. The phone is less than a year old, and a young man mentioned I would have to pay $[redacted] to activate it, which I refused to do. The store employees found a replacement phone for $50. On the same day, my bank deposited $58 to the original phone, and I requested the transfer to the new one, which they refused. They stated there was a no-refund policy in place. I expressed my dissatisfaction, as they wanted me to pay for the new phone without refunding my money or transferring it to the replacement. I mentioned pursuing legal action if necessary. My name is Jacqueline D. from Bryan, Texas. My contact information is [redacted]. The phone number for the non-functional phone is [redacted]. I will take further action if I do not hear back.

My blue Motorola G stylus phone with the number [redacted] was stolen. I filed an Assurant claim on February 4, [redacted], after paying $6 to $7 monthly for premium handset protection with Metro PCS. The protection assured me that in case of theft or emergency, I'd receive a replacement phone with the same number and information. I'm struggling to reach Assurant to follow up on my claim as I can't contact Metro PCS without my account details. I've canceled my Metro PCS account to prevent misuse but this action led to the cancelation of my Assurant claim. I'm lost without my phone, facing a financial loss of around $[redacted] overpaid to Metro PCS, and dealing with identity theft after the unfortunate incident.

I called this evening to resolve an issue with porting my number to my new AT&T phone service. After waiting for about 30 minutes, I was connected to a representative named Anthony. I unfortunately didn't note his employee number, but you can find him in my call history. Anthony went above and beyond to help me with the porting problem despite my phone unexpectedly dying during the call. He patiently waited for it to reboot and for the texts to come through. His support and encouragement were invaluable. He truly deserves recognition for his excellent service, and I want to complete the survey to give him the perfect score he earned.

A friend who is a loyal Metro customer convinced me to switch to Metro as well. Initially, the salesperson offered me the $70.00 unlimited plan, but it was beyond my budget. She then adjusted the plan by including the ACP and other features to make it more affordable, so I agreed to sign up. However, upon receiving my first auto-pay statement, I noticed I was charged the full $70.00. When I returned to the store, I found out the sales lady was no longer there. The current staff could only see the $70.00 plan on my account and not the modified one I had agreed to. As a result, I had to switch to AT&T. The issue now is that my phone is locked by Metro, and they refuse to unlock it since I haven't had it for [redacted] days. This is causing me distress due to my age and health conditions, leaving me worried about not being able to call for help in case of an emergency. The phone in question is an iPhone SE with the model number MHGE3LL/A and IMEI [redacted]. I appreciate any assistance. - D. Wardlow