OfferUp Customer Service Issues

Hello, my email is [redacted] Recently, I discovered that my account has been frozen due to an alleged violation of community rules. However, I am unsure about the specific rules I have violated as I have always followed the guidelines. I have never encountered such an issue before, and I am worried that my account may have been compromised. Can you please provide me with detailed information regarding the violation and when it occurred? I am eager to resolve this matter as soon as possible.

I needed some extra cash, so I decided to sell a couple of silver mint sets for $90. Unfortunately, the order got canceled by the time I dropped off the items at the post office. The buyer has received the items and a refund, but I'm left without the cash. Offer Up advised me to contact the buyer, who seems to be avoiding my messages. I'm hoping Offer Up can take action by freezing their account until the issue is resolved. I'm eager to receive payment for my sold items.

I came across a [redacted] Toyota Winnebago priced at $[redacted] in Ft. Worth, TX, and decided to buy it. The seller initially provided an incorrect invoice through Offerup, with a different buyer name, but after contacting the seller and Offerup, a corrected invoice was issued in my name. Following the invoice's instructions, I located a Bitcoin ATM and called Offer Up for further guidance as per the instructions. After making the payment, I received a text from Coin Flip confirming the transaction. The seller later requested additional money for shipping, a cost I did not agree to, leading me to ask for a refund. Despite multiple attempts to contact Offer Up, I struggled until Jessica answered on the tenth try. She was unhelpful and rude, hanging up when asked about the refund process. After using a different phone and finally reaching her, Jessica mentioned the financial department would contact me for the refund, using the number I called from. However, as I had to reach her from a different number previously, I emphasized the need for clarity but she hung up again. Despite several unanswered emails to Offer Up over 13 days, I have yet to receive any responses or solutions to my refund inquiry.

Hello, my name is Rob, and I'm reaching out about transaction #[redacted]35. I encountered an issue with the seller who provided their contact number in the item's pictures. After contacting them, they shared their Zelle information for the payment ($[redacted].00). Unfortunately, I have not received the shipping confirmation number from them. Despite their promises, the confirmation never arrives. I understand the importance of proper transaction channels like OfferUp. However, the seller shared personal information, making it challenging. Could you assist me in recovering my funds or the item? The seller still communicates but fails to fulfill the promised confirmation. I look forward to your response. Thank you for your assistance.

Hello, I am reaching out to request the permanent closure of my account due to identity theft concerns. Regrettably, my email was recently hacked, leading to unauthorized sign-ups on various apps/websites. This misuse of my email includes your platform, OfferUp. To confirm the validity of my claim, please verify if my email address was officially linked through the confirmation email from you upon sign-up. I am quite certain it was not. Due to residing outside the US, I encountered difficulties reaching out for support through the provided links in the emails. I urge you to investigate this matter promptly, as the imposter has begun making dubious offers using the compromised account. I appreciate your timely assistance.

I sent my package via the post office and awaited an update. Several days later, I was informed that my sale had been cancelled, and payment would not be processed. The buyer shared that they hadn't received the package and couldn't track it due to the sale cancellation. Now, both of us are unsure about the package's whereabouts or the next steps to take. I'm still without payment, and the buyer hasn't received the item, despite my timely shipment. This situation is incredibly frustrating. Seeking assistance from Offerup has proven challenging after they cancelled my sale and instructed me to reach out. It feels like this issue shouldn't be my responsibility, yet I'm left trying to navigate it alone.

I am currently seeking a refund for a mistakenly sent coin transaction. Approximately 2-3 weeks ago, I sold an [redacted]-O Morgan silver dollar for $[redacted]. The buyer acknowledged my error and requested a refund, which I intended to process. Due to unforeseen circumstances, I was unable to complete the refund claim. Recently, I discovered that the transaction has been voided, leaving the buyer in possession of both the funds and the coin, a [redacted]-CC valued at twice the original amount. Unfortunately, I am now at a loss of potential earnings totaling $1[redacted] as I no longer have the [redacted]-CC coin or the funds from the initial sale. It is concerning that the refund was processed without the return of the incorrect item. I have all communication records related to this issue, confirming that the buyer did not return the coin. I believe this refund process is incomplete and unfair as the buyer now possesses both the money and the incorrect item. It is disappointing that User C Alberto has unintentionally acquired a valuable coin at my expense.

I sent the item to the customer approximately five days ago. They have confirmed receiving it and are pleased with their purchase. However, the system still shows the status as "shipped but not delivered," even though the customer has had it for more than the allotted inspection period. The payment release is pending. I urgently need the funds as my storage unit is at risk of being auctioned.

I have been trying to contact the support team for OfferUp for nearly a week without success. I have a serious issue with a package I shipped, which the customer received on time and was happy with. However, OfferUp claimed I didn't ship the item, threatening to cancel the sale if I didn't. Despite providing evidence of delivery with the USPS tracking number [redacted][redacted][redacted], the order was still canceled. I am owed $[redacted].2 for shipping and delivering the item, but I have not received payment. I used OfferUp's shipping label, and I need urgent assistance to resolve this payment issue so I can cover my bills. I have tried contacting OfferUp with no response.

My spouse installed the app and proceeded to purchase an item. After entering his information and clicking "confirm payment," a message appeared indicating the need for the newest app version for payment verification. Upon clicking "ok" and confirming the payment, nothing happens. We are unsure if the payment was processed and are concerned about the security of his information. We are unable to provide a phone number as not everyone has phone service. Could this lack of a number be causing the issue? We request clarification on whether the purchase was successful and guidance on the next steps. The email associated with his account is provided below for further communication. Thank you.

I have an item listed on OfferUp. A buyer is interested in purchasing it through the app and wants to meet up in a few days. My questions are: 1. Can the buyer use my bank account payment deposit option on OfferUp? 2. Are there any processing fees for using the app payment? 3. Will the buyer receive confirmation of the sale? 4. Does the buyer need to accept the item upon pick up to acknowledge the sale? I have seen the 2-day shipping information, but in this case, the item will not be shipped. I couldn't find answers to my specific process questions. I appreciate any help clarifying these points.

I bought a washer and dryer from someone who said they had a one-year warranty. Unfortunately, the washer caught fire, but it was replaced by a Samsung professional who assured me they were good units. I also let them take my working dryer. This new Samsung VRT Steam washer is causing issues - it won't drain and even flooded my floor today. I'm trying to figure out who I bought it from, as someone named Scott Taylor claims it wasn't him. I've been in touch with the seller, but they deny it. I hope OfferUp can help me identify the person I purchased these appliances from.

I encountered a frustrating situation where OfferUp deleted the seller's account right after I completed a purchase. Unfortunately, I am now unable to access my receipt for the transaction. This isn't the first time this issue has occurred with OfferUp's shipping process, and I'm seeking clarity on why it's happening. The seller and I had to arrange an alternative shipping method with FedEx since the standard $14.99 label OfferUp provided was not feasible for the item. However, once I agreed to this arrangement, I found myself blocked from further communication with the seller, landing on a user-blocked page. It's evident that this problem lies with OfferUp as it's a recurring problem that I've experienced with other sellers in the past.

In early June, I signed up for OfferUp to sell 5 items for one month. By the end of the month, OfferUp emailed me about breaking community rules, which led to my account termination. Despite attempts to resolve this, my account remained unusable. Unaware that I would continue to be charged monthly, I discovered charges from iTunes upon my return from overseas. I deleted the account on October 24th, not anticipating ongoing charges. Seeking a refund, I'm unable to reach iTunes for assistance. My account's email is [redacted], and my phone number is [redacted]-[redacted]-93-42. My name is Olga Bondarenko. I appreciate any help. Thank you.

I made a purchase on November 3rd with transaction ID number [redacted]75 for $31.99 using card ending in [redacted]. Unfortunately, the seller has not been responsive regarding a pink makeup skincare mini fridge advertised as brand new with LED mirror. The item was supposed to ship from Long Beach, California. The USPS tracking number provided is [redacted][redacted][redacted]4, but it has not been shipped as of today, November 7th. I have been seeking a refund with no success. My name is Elizabeth Bartlett Treece. Thank you.

I have been using OfferUp for over 5 years, maintaining a 5-star rating with zero complaints. Recently, I experienced a hacking incident that affected all my devices and network. To safeguard my new equipment, I changed my phone number and updated it on OfferUp. However, the platform now requires me to verify my identity by submitting a copy of my government-issued ID. I find this excessive given my history of keeping my information current. Safety precautions like confirming phone numbers with customers are common, yet asking for sensitive ID information seems contradictory. I value my privacy and am reluctant to send such personal data online. I hope OfferUp can understand my concerns and reactivate my account. It's disheartening to risk losing my positive reputation on the platform over this request.

I am facing an issue with my OfferUp account. I am unable to access the email associated with my account as it was compromised and had to be closed. While my account was working fine for a few months, suddenly I was unable to log in and received an error message stating that my email was not valid. Unfortunately, I can't change the email linked to my account or reset my password since the original email is no longer accessible. I require assistance from OfferUp to either update the email address on my account or help me reset my password. The email I used to create my account was [redacted]

This seller engaged in deceptive practices by listing an item for $1 and then changing the price. After voicing my concern, the seller insulted me and erroneously reported me. I am frustrated by this situation and shared part of our conversation. I want to ensure OfferUp understands my perspective. It is distressing to see dishonest people succeed, especially when they shift blame onto their customers. It is important to stand up against fraudulent behavior.

Hello, I sold my 20-volt drill and impact combo on October 28th. The buyer made a deposit on the website, but he claims he hasn't received it yet. I've been trying to contact you to inform you that the buyer has the drills, and I believe he should be paid. He sent $[redacted], and I would like to receive $85 for the items. Thank you.

I shipped an item sold on OfferUp on November 24th at 8:08 a.m., and it was picked up. Despite having fast deposit and my account set up for months, I have not yet received payment as of November 28th. I have checked the app and messages with the buyer, but cannot find any information regarding the payment timeline. The buyer confirmed the receipt the same day, so everything seems in order. I'm unsure why the payment is delayed. I am unsure if the delay is due to it being a Sunday or another issue. It would be helpful to know why the process of releasing the funds takes longer than expected. Thank you for any assistance.