I’m asking about how to change my plan since I’m moving. I want them to ship a replacem...

GetHuman2971144's customer service issue with Optimum from May 2019

Help with my Optimum issue
The issue in GetHuman2971144's own words
I’m asking about how to change my plan since I’m moving. I want them to ship a replacement cable box to my current apartment, so that those tenants can continue to rent it. I want to take my own modem and router to my new apartment.
GetHuman2971144 did not yet indicate what Optimum should do to make this right.
I have an issue with Optimum too
How GetHuman2971144 fixed the problem
Call customer service and hit zero until they redirect you to a representative who can answer your questions about moving
Please help with my Optimum issue
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Optimum

Customer service issue
Reported by GetHuman2971144
May 23rd, 2019 - 5 mons ago
I have an issue with Optimum too
Fixed
GetHuman2971144 shared how to fix
Seen by 3 customers so far
Similar issue to 5935 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman2971144 started working on this issue
May 23rd 4:32pm
GetHuman2971144 confirmed the issue is fixed. Hooray!
May 23rd 8:40pm
GetHuman2971144 confirmed the issue is fixed. Hooray!
May 23rd 10:46pm