I have a problem with my new Optus modem on the NBN. *When I arrive home, any device th...

GetHuman-bghalls's Problema di supporto tecnico con Optus - Faults da maggio 2021

Aiuto per il mio problema Optus - Faults
First: share to improve GetHuman-bghalls's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bghalls may need:
Nome del titolare dell'account, indirizzo di fatturazione, numero di telefono, numero di telefono dell'account e indirizzo e-mail
The issue in GetHuman-bghalls's own words
I have a problem with my new Optus modem on the NBN. *When I arrive home, any device that I have taken with me, phone or tablet, will not automatically log back onto the internet. The device will locate the home network, but comes up with a message "connected, no internet" this will remain till i go into settings of the device which could be several hours. The devices have an auto logon authorisation but will not auto logon. The only way i can get an internet connection is to switch between the *GHz and *.*GHz and generally after a couple of attempts it will finally log on to the internet.*Is there a problem with the modem or is there a setting somewhere in the modem, that needs to be changed. This did not happen when it was first installed but it has been getting worse and has now become very frustrating.

GetHuman-bghalls did not yet indicate what Optus - Faults should do to make this right.

How GetHuman-bghalls fixed the problem

We are waiting for GetHuman-bghalls to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Optus - Faults's attention and get better help faster. Tap below to get started.
Hai anche Optus - Faults problemi?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optus - Faults

Problema con il supporto tecnico
Reported by GetHuman-bghalls
mag 7º, 2021 - 7 mesi fa
Not resolved
Visto da 17 clienti finora
Problema simile a 81 altri
0 clienti che seguono questo

Timeline

GetHuman-bghalls ha iniziato a lavorare su questo problema
mag 7º 12:23am