My Optus landline is dead and my internet is dead. I have called support and someone g...

GetHuman7778779's Problema di supporto tecnico con Optus - Faults da settembre 2022

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The issue in GetHuman7778779's own words
My Optus landline is dead and my internet is dead. I have called support and someone got me to do all the usual things like press restart and poke a needle type thing in the reset, also tried swapping phone leads as suggested, nothing worked. Disconnected modem from mains power, still no landline phone. Message on phone screen is 'Check Telephone Line' Went to Optus retail shop to ask if they could help, they suggested possibly the modem is faulty. There are two lights showing on the modem (when turned on) they are the green power light and a flashing wifi light. I have been trying for two days and all I have is a reference number for faults ********** I've tried viewing Senior Expert link but it leads me no where. If the modem is faulty, why when there is no power to it the phone doesn't work?

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Optus - Faults

Problema con il supporto tecnico
Reported by GetHuman7778779
set 5º, 2022 - 3 mesi fa
Not resolved
Visto da 7 clienti finora
Problema simile a 496 altri
0 clienti che seguono questo
Items needed
Nome del titolare
Indirizzo Di Fatturazione
numero di telefono
Numero di telefono dell'account
Indirizzo email

Timeline

GetHuman7778779 ha iniziato a lavorare su questo problema
set 5º 7:05am
GetHuman7778779 ha indicato che il problema non è stato ancora risolto.
set 5º 7:08am
GetHuman7778779 ha indicato che il problema non è stato ancora risolto.
set 5º 7:08am