A merchant want me to use PayPal to revive a refund for mercy not purchased via PayPal...

GetHuman557568's customer service issue with PayPal from March 2018

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The issue and preferred resolution, in GetHuman557568's own words:
A merchant want me to use PayPal to revive a refund for mercy not purchased via PayPal. If this is possible what specific information must i give them and can it go to my bank account and will I pay any fees? Thanks
I trust that PayPal will make this right and come up with a resolution that is fair.
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PayPal

Refund from merchant
Customer service issue
Reported by GetHuman557568
Mar 30th, 2018 - 5 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
Similar issue to 11653 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman557568 started working on this issue
Mar 30th 8:49pm
GetHuman557568 reviewed the items needed
Mar 30th 8:51pm