Priceline Customer Service Issues

I made a reservation for the Doubletree Hotel but mistakenly thought I was booking the Super 8. I tried to cancel or change the reservation through Priceline but was directed to Booking.com without success. The Doubletree Hotel staff informed me that I needed to contact Priceline to make any changes. I attempted to resolve the issue by calling multiple times to no avail. Given my situation as a homeless individual, I am reaching out for assistance to either get a refund, waive the incidental fee, or receive credit to make a reservation at the Super 8 in Stapleton. I did not intend to be a no-show and actively tried to rectify the mistake but faced difficulties with the booking platforms and hotel staff. Any help would be greatly appreciated.

I made a booking through Priceline for a trip from Knoxville, Tennessee to Key West departing on January 10 and returning on January 20. Despite receiving a confirmation by phone, I have not received any confirmation emails to my email address. Priceline informed me that they do not have my email address on file, which is strange. Can you please assist in resolving this issue? Thank you, Allyn M.

I rented a car from Hertz in Austin through Priceline, assuming it was at the airport, but it wasn't. The rental location was supposedly closed when my flight landed, so I had to rent from the airport Hertz location. The Priceline trip number is [redacted]5, and the Hertz booking reference is J[redacted]9B5. The airport rental cost significantly more than the Priceline booking. I am looking to have the airport rental charge adjusted to match the Priceline/Hertz price of $[redacted].42 instead of the current $[redacted].44. Please reach out to me via email at [redacted] or at [redacted].

I am frustrated with the lack of a refund. I am seeking a refund of the money and compensation for the inconvenience. I have been unable to resolve this issue despite multiple attempts to contact customer service. I am requesting $[redacted] for damages and my time wasted. My bank was unable to process the refund due to the company's policies. If this matter is not resolved promptly, I will seek legal assistance. Customer service has been unhelpful, and I am dissatisfied with the service provided. Please address this issue with urgency.

Regarding the hotel reservation set for 11/9/21 at the Radisson in Phoenix, Arizona ($[redacted].38) through Wells Fargo, I, an 84-year-old with various ailments, had to cancel due to my doctor's advice against travel amid my health concerns and the Covid-19 risks. I promptly cancelled through Wells Fargo as I couldn't contact you directly, lacking a phone number for assistance. Unfortunately, my bank informed me that you have not refunded the $[redacted].38 you charged. As a widowed individual living on Social Security, I truly rely on this money. Kindly reimburse the charge. I may provide a doctor's note supporting my cancellation rationale if required. Please contact me at [redacted]. I paid for the reservation using my debit Visa card.

I am attempting to book a bundled reservation for a hotel, flight, and car. After entering all booking details, personal information, credit card information, and billing information, I encounter a problem. Upon clicking "continue," a notification pops up indicating that my credit card has been declined. I have reached out to both of my banks regarding this issue, and they have confirmed that all is well on their end of the transaction. They have suggested that there may be an issue on Priceline's end causing this problem.

On December 18th, we made a reservation at Tru by Hilton in Oklahoma City through Priceline. Before finalizing the booking, we called Priceline to inquire about any deposit required at the hotel. The Priceline representative assured us there was no deposit needed, so we proceeded with the reservation. Upon arrival, the hotel staff informed us of a $[redacted] deposit, which we were unable to provide, causing us to cancel our stay. Despite the circumstances, the hotel is refusing to refund our payment. While I understand it’s the hotel's policy, I believe the miscommunication from the Priceline representative contributed to the situation. We feel disappointed as we had to sleep in our car to avoid further expenses. We hope for a resolution, such as a refund or compensation, as losing over $70 is significant to us. This experience has made us reconsider using Priceline in the future, and I will share this incident with family and friends. I can be reached at [redacted] or [redacted] Hoping for a favorable outcome. Merry Christmas! Thank you, Christi Jones/ Jermane Kearney.

My mother, Susan Jordan, and I had a reservation to stay at the Holiday Inn in Frazer, PA, starting tomorrow, Thursday. Unfortunately, our cousin, whom we were visiting there, has recently contracted Covid, so we need to cancel our stay. We were traveling from Portsmouth, VA. I contacted the hotel, and they advised us to reach out to Priceline since we made the booking through a third party. The hotel assured me that if you contact the Holiday Inn, they will cancel our reservation and provide a full refund due to this unforeseen situation. Our reservation is under my mother's name, "Susan Jordan," with reservation number [redacted]-[redacted]. You can contact the Holiday Inn at [redacted] and ask for Dejay or any front desk staff member. I hope you receive this message and can assist us in communicating with the hotel as it's not safe for us to proceed with our visit. Thank you. Hatton Jordan

Dear partners, I am writing on behalf of Hampton by Hilton Nuremberg City Center regarding our guest, Cabriahn Gartzke, who is staying with us from Dec 21 to Dec 27 (Confirmation No: [redacted]18). Despite her presenting the booking and payment confirmations, we have not received any payment or reservation details from your end. We kindly request your assistance in resolving this matter promptly. To facilitate payment, please provide us with a virtual credit card that we can charge accordingly. Warm regards and Merry Christmas, Daniel Gass Hampton by Hilton Nuremberg City Center

I am a front desk agent at Le Meridien Arlington Hotel in Rosslyn, Virginia. I am trying to reach out regarding a reservation for guest Madam Presi Herculesaghashahi for one night on 12/25 with confirmation number [redacted]82. Unfortunately, we are unable to extend her stay as requested. Please contact me at the front desk by calling [redacted]. My name is Jamie.

I made a flight booking to Philly in October, which I later canceled. I possess email confirmations of the cancellation. There has been an ongoing dispute concerning a charge of $[redacted] for the last two months. Affirm claims to have forwarded proof of the dispute but Priceline has not responded, and the deadline for their reply was December 17, [redacted]. Consequently, I find myself burdened with a loan I did not utilize, incurring late fees due to the payment being withheld because of the ongoing dispute. It is imperative to expedite the resolution of this matter. I have made numerous attempts over several months. How can we successfully address this issue with Priceline? - J. G.

I had made a car rental reservation before the Omicron variant emerged. With the recent surge in flight cancellations and concerns about vaccinated individuals falling ill, I have made the decision to postpone my travel plans. When I contacted Thrifty (Confirmation Number: J[redacted], Trip Number: [redacted]-[redacted]-[redacted]-44), they informed me only Priceline can access the reservation to make changes. However, Priceline has been unwilling to assist in rescheduling. I am not seeking a refund; instead, I am hoping to receive a credit to use towards rebooking my reservation.

Itinerary #[redacted] [redacted] [redacted] 45. I booked a Frontier flight through Priceline on Nov 21 and selected seats, which resulted in an extra $[redacted] charge on Dec 4. However, Frontier claims they have no record of seat reservations and insist we buy seats again. Kindly refund the $[redacted] as we did not secure any seats. Despite attempting to reach a representative, I have been redirected to Frontier each time, unable to resolve the issue with Priceline's error. Appreciate your assistance, Jamie Andruszka.

I have reservations at Days Inn by Wyndham Port Royal and Super 8 by Wyndham, but I need to change to Quality Inn At Town Center in Beaufort without a cancellation fee. My emails are [redacted] and [redacted] I also have a booking at Hampton Inn that I wish to retain. Please contact me at [redacted]

I'm Amanda Fischer. I need to change my reservation at Deadwood Mountain Grand in Deadwood, South Dakota from January 1st to January 8th. My new phone and number aren't recognized, and I can't find my email information. The payment was already deducted from my account.

Hello, I am Shontay Davis. Unfortunately, I have tested positive for Covid-19 and am no longer able to take my booked flights (EECAKT and EMCLUY). Despite trying to contact both Priceline and WestJet multiple times, I did not receive a callback. According to the cancellation policy, I should be eligible for transfer credits for tickets issued before March 3, [redacted], valid until December 31, [redacted]. I am not seeking a refund but would like travel credits to visit my family once I recover and have time off from work and school. Due to my current situation, I am unable to attend the flights scheduled for tomorrow morning at 9:10 am. I kindly request a prompt response from WestJet or Priceline regarding this matter. Thank you for understanding my situation. Thank you, Shontay D.

My partner and I, both with separate bookings, face an 18-hour layover in Paris due to new Covid restrictions prohibiting us from leaving the airport during transit. After reaching out to multiple airlines without success, we were advised to contact our travel agent, which in our case is Priceline. Despite speaking to six individuals at LHR airport, we received conflicting information. Our goal is to modify our flights to avoid spending two additional days in airports. Strangely, my partner can adjust her flight online for a steep fee, while I am unable to do so online at all.

I booked a flight for my daughter and granddaughter from JAX to XNA for Christmas. They reside in Cuba at Gitmo. The trip to XNA went smoothly. Unfortunately, my granddaughter tested positive for Covid, so they are unable to board the plane back to Gitmo until 5 days or another negative test result. I need to address this urgent matter with Priceline because they're stating that my tickets are non-refundable. I'm seeking assistance to ensure my daughter and granddaughter can return to Gitmo promptly for school and work. Your support is greatly appreciated.

On December 21, [redacted], I made a reservation through your company to stay at a Best Western in Macon, Georgia, but I never received a confirmation email. Instead, I received a text directing me to a different location, a Travel Lodge in Forsythe, Georgia, where I was told I had no reservation upon arrival. After contacting Priceline customer support, I was directed to Booking.com, but they couldn't assist me without the missing confirmation number. Ultimately, I ended up being charged for a stay I didn't make at Best Western. Without the confirmation number, getting any help or information proved to be a challenging task. Both Priceline and Booking.com kept passing me around, leaving me unable to resolve the situation. I am requesting a refund for the payment made under these circumstances.

Hello, I need assistance with my Air India flight reservation booked through Priceline for travel from USA to India. Unfortunately, there were unexpected changes to my flight schedule that were not communicated to me in advance. The connecting flight dates did not align, causing significant inconvenience. Despite contacting Priceline customer service, I did not receive a revised ticket promptly. I had no choice but to cancel my ticket for a full refund of $[redacted] USD to avoid missing my important travel plans. The customer service agent assured me of the refund within 60 days, but I have yet to receive it. I am inquiring about the status of my refund and seeking clarification on whether the process to initiate the refund has begun. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, D.E.