Priceline Customer Service Issues

Prior to sending this email, I attempted to chat with your representative, Lyneth, but she disappeared for 5 minutes without responding, as evident in the chat transcript. We started chatting at 8:12 am, my last message to her was at 8:15 am, and by 8:22 she had not replied. I value my time as much as hers. My reservation for a car rental with Hertz, prepaid via Priceline, was for pick-up by 6 on June 16th and return by 6 on June 19th. Upon arrival, the clerk mentioned a 30-minute wait which extended to an hour and a half, despite the reservation being confirmed and paid. It was frustrating to wait along with others at the airport. The request for a credit card hold for a prepaid rental with insurance coverage seemed unnecessary, especially the $[redacted] fee. The lack of organization at Hertz was evident with staff confused outside. Proper planning for incoming reserved cars was clearly lacking, resulting in customer dissatisfaction. Customers need to be informed of delays beforehand to make alternate arrangements. My tight schedule was disrupted, and I missed appointments due to the delay. Time is precious for all, and improved service is essential.

Hello, I need assistance with a booking matter. I had arranged a flight to Greece and reserved a two-night accommodation in a hotel in Athens. However, I received a voucher for a one-night stay at a dormitory with a shared bathroom from hotelbeds.com. This is not the private bathroom two-night stay that I had planned for. I have been in contact with Deen, the Priceline agent, but we have not been able to resolve the situation yet. Thank you, David L. Booking Reference: PC86D33 Trip Number: [redacted]8 Hello Deen, I have not received a response to my previous email dated 6/14/[redacted] regarding this matter. I am eager to address this issue and am requesting a voucher from Priceline for a two-night stay at a hotel in Athens, Greece, on July 6th and 7th, [redacted], as per our initial booking agreement. Despite paying for a plane ticket and a two-night stay, the voucher provided is only for a single night in a shared bathroom dormitory, which does not align with our booking. My trip is approaching, and I am hopeful for a prompt resolution. Best regards, David L. Booking Reference: PC86D33 Trip Number: [redacted]8

On June 11, [redacted], during my move, I mistakenly contacted Priceline instead of SUPER 8 for a reservation. The Priceline agent booked me a room in Oglethorpe GA instead of Ooltewah TN. After receiving the confirmation text, I promptly called back to rectify the error and secured a room in Ooltewah TN. Nevertheless, I was charged for both Oglethorpe GA and Ooltewah TN stays. Despite my multiple attempts to reach out to both Super 8 customer service and Priceline, I have been unable to resolve the issue. The original number I used to contact Priceline does not work, and their published number is unhelpful with an automated attendant that disconnects calls without recognition. I am seeking a refund for the erroneous Georgia booking charged to my credit card. Feel free to contact me at my previous number [redacted] or my current number [redacted]. My name is Christine Langer, and the last four digits of the card used are [redacted].

Hello, I rented a car through Rentalcars.com with Advantage Rent A Car in Orlando, Florida on June 5. Initially, I was told to pay $96 in advance and settle the remaining amount at pick-up. However, upon arrival, the agency charged me the full rental price as they claimed not to have received any advance payment. They mentioned that Priceline actually received the $96. I am seeking a refund of the $96 as it was not applied towards the car rental or insurance. Thank you. - Odalis S. [redacted] [redacted] Contract: MCO-[redacted]

I made a reservation through Priceline for a stay at Hotel Pigeon Forge on the night of June 24th. I contacted customer service on the 25th to report cockroaches and bed bugs with accompanying pictures. Due to the situation, we had to leave and find alternative accommodation. I have been unable to reach the hotel directly and have filed a complaint with the BBB, including the pictures. I am requesting a refund for the night's stay and the $80 security fee I was unaware of. I expect prompt resolution. My confirmation number is [redacted] and I am looking to Priceline for assistance as the previous customer service representative did not show much concern.

I made a reservation for two rooms with Priceline well in advance of our trip. Upon arrival at the hotel on the scheduled date, the front desk clerk informed me that the rooms were unavailable due to maintenance. They claimed to have transferred my reservation to another property without notifying me in advance. The alternate property suggested was not satisfactory to us, so we cancelled the reservation and booked another room through Priceline. Despite reaching out to Priceline post-trip for a refund, I spent a considerable amount of time on the phone without receiving a refund. The representative promised to investigate and call me back, which never occurred. The email contact in the reservation details was not accessible, and I believe the original hotel did not refund the reservation money. I expect Priceline to advocate for a refund in this situation.

Price Line Executive, Kevin Buckley, Brett Keller, no one in your call centers can assist in resolving my upcoming trip. I have spent hours on calls and chats, yet no one has been able to help secure our flight confirmation, provide a call back, or respond with a solution. With only days left until our flight, our booking remains unconfirmed. My credit card has been charged $[redacted], and the situation remains unresolved. We have family attending our cousin's wedding, and the lack of answers is distressing. We urgently need someone to address this issue. Confirmation is needed for Trip H3D5HB, Booking [redacted]8 made on 06/13/[redacted]. We require flight booking, seat assignments, and mileage account adjustment for baggage payment exemption. We cannot afford surprises at the airport with additional charges. It is crucial to address this promptly. Despite 14 days of seeking assistance, the lack of resolution is unacceptable. Your teams have been unable to help, citing a lack of supervisors or escalation managers. This situation needs urgent attention.

Hello, I made a reservation for a one-night hotel stay in Tulsa today with the trip number [redacted]-[redacted]-[redacted]-17. I used the hot deals option where the hotel name is revealed after booking and payment. Initially, I was okay with that arrangement. However, upon arrival, I was misled because the hotel was labeled as OYO online, but it turned out to have a different name. Despite this, I decided to proceed. Unfortunately, the hotel environment was concerning. There was loud yelling and a possible drug deal in the parking lot, as well as individuals who seemed to be engaging in questionable activities. Furthermore, the person at check-in requested a $50 cash deposit in addition to the payment I had already made. Due to these unsettling experiences, I chose to book a room through Hotwire for a similar price, where I feel safer. If other accommodations offered through your company are similar to my recent encounter, I would caution against using Priceline. While I understand the reservation is non-refundable, I believe an exception should be made in this case. Thank you for your attention, Paul D.

I booked a flight to Cabo San Lucas for August 2nd returning on the 10th. I also booked a hotel, airfare, and insurance. Unfortunately, the insurance did not go through, even after contacting the provider. The firm informed me that the money for the insurance was refunded to my account. I need to change my dates due to unforeseen circumstances. As a 67-year-old, insurance is essential for me. Please contact me urgently at area code [redacted] to resolve this issue. If I don't hear back, I will be forced to contact the Better Business Bureau and the senior citizen advocate hotline. I have been a loyal customer and would appreciate a prompt response to avoid any further inconvenience.

I have a trip booked through Priceline on a Qantas flight for September 9th, [redacted], departing Bangkok, Thailand, at 7:35 pm, heading to Fort Wayne, IN. I'm having trouble reaching the call center because it seems I have the wrong phone number, and I can't locate my trip number. The trip has been charged to my MasterCard. Could you please contact me by phone at 66 [redacted] or via email to help me sort this out since I can't reach anyone by phone?

I am seeking assistance from corporate to address an ongoing issue I faced when I had to cancel a hotel booking made through Priceline due to safety concerns for myself and my children. Despite my attempts to resolve this matter through various channels in the past few days, I have been unsuccessful. I tried calling and emailing Dallas Love Field Inn, but received no response. During the cancellation, I encountered criminal activities and was even blocked by a car, leaving me feeling unsafe. I demand a refund as I never stayed at the property. The advertisement was misleading, and I would not have booked this accommodation had I known about its actual conditions. Your prompt attention to this issue is greatly appreciated.

Hello. I am Fernando Rocha and I have a flight scheduled for next Wednesday. I needed to change my return ticket to July 26th due to having contracted Covid-19 in Brazil and still being in recovery. Priceline advised me to contact Aircanada directly, but Aircanada is directing me back to Priceline. I have been trying to resolve this for two weeks without success. My email is [redacted] and you can reach me at 1-[redacted] or in Brazil at [redacted]-(16)-[redacted]46. My flight is from GRU to PHL with Booking Reference: 39ZQ44 under the name Fernandom R. I am unable to make the original flight on July 13th, [redacted], and I kindly request a prompt resolution. Thank you for your assistance.

I made a reservation through Price line for a hotel and flight at Rio Hotel and Casino in Las Vegas on July 7th. Upon arrival, the hotel staff couldn't find my booking, and suggested that Priceline might be involved in fraudulent activities with incorrect reservations. Despite contacting Price line customer service multiple times, standing in line on three separate occasions, I received the same unhelpful response - my reservation couldn't be located. The consequences of this booking mishap were significant: 1. I wasted 5 hours of my vacation time. 2. Exhausted from the ordeal, we were unable to enjoy the rest of our planned day trip. 3. The entire trip was adversely affected by Priceline's faulty systems. 4. The customer service representatives promised a call back from management that never materialized. 5. This experience warrants potential legal action against Priceline for mishandling bookings and disregarding customer well-being.

I need help canceling a reservation I made on July 8, [redacted], through Priceline with trip #[redacted]-[redacted]-[redacted]-18 and confirmation #[redacted]. I have been unable to cancel it on the website as the confirmation email was not received at [redacted] When I called customer service, they required a PIN # from the confirmation email which I couldn't find. Despite explaining the situation, I was told to keep searching for the PIN # and call back. The call abruptly ended, leaving me frustrated. I request a prompt resolution to cancel the reservation. Despite past good experiences with Priceline, the recent hassle may deter me from future business. Your swift attention to this matter is appreciated. Thank you.

Hello, I'm Suzanne, a Front Desk Agent and Night Manager at Super 8 in Oelwein, Iowa. Last night, a guest arrived with a booking made through Priceline for 2 rooms each with 2 double beds. They later contacted Priceline to change to 1 room with a king-size bed but we received 2 separate confirmations and payments. Despite speaking to customer support for an hour, the duplicate booking remains. I can't cancel it, check-in, or charge the prepaid card for it, causing issues with our night audit. I've had trouble reaching customer support for help. Please advise on resolving the duplicate booking to avoid double-charging the guest and resume operations smoothly. Your prompt assistance is appreciated. Thank you.

I was looking for a hotel with airport shuttle service for one night in San Francisco at a reasonable cost. I made a non-cancellation reservation with Days Inn on Lombard Street through Priceline, which advertised the property as having shuttle service. Upon checking with a friend in San Francisco, I found out that the hotel does not offer this service and is unreachable by phone. When I raised the issue with Priceline, the agent was unable to reach the hotel either. It's disappointing that Priceline's information is inaccurate, and I am seeking a full refund for this misleading booking.

I traveled back to the USA last month from Qatar and had booked a hotel near Hammad International Airport through Priceline the day before my flight. Upon arrival, I was informed at the airport that I needed a Covid PCR test to leave and obtain a transit visa, which was not communicated earlier. I tried to cancel my hotel booking through Priceline's chat, but they directed me to a third-party company. As my phone number only works in the US, I faced challenges communicating during the chat with Priceline. Being a VIP member and a loyal customer, I felt disappointed with the situation. I am requesting a refund for the trip as I had informed Priceline promptly about the issue.

Subject: Hotel Reservation Inquiry Number [redacted] Dear Executive Services Team, I am writing regarding my recent experience with the hotel reservation at Westside YMCA. Unfortunately, I received information about a “NO REFUND” policy and I am extremely dissatisfied with the customer service provided by both Westside YMCA and Priceline. I intend to take further action by reaching out to the Better Business Bureau (BBB) to file a formal complaint. Additionally, I have expressed my concerns on public platforms about the disrespectful treatment I received, which seems to be based on discriminatory grounds. I am considering legal counsel and potentially involving the media to address the issue of not receiving a refund. I anticipate my legal representative will contact you soon regarding this matter. Sincerely, Juana V.

I am a loyal Priceline VIP member who recently received a coupon code after booking an express deal through the app. Seeking a price adjustment for the same hotel and dates due to a last-minute change in plans, I reached out to Priceline for the first time. Unfortunately, the customer service experience was disappointing. My initial chat session was unproductive, with the agent appearing distracted and repetitive. Subsequent phone assistance provided by a woman who seemed unwilling to deviate from a scripted response further added to my frustration. Requesting a supervisor led to unfulfilled promises of a callback within minutes, which never materialized.

Good afternoon, I had a negative experience yesterday that I need to address. I attempted to cancel my reservation with your company at Avis due to a flight delay, only to discover I should have made a new booking instead. When I contacted your customer service to cancel, I was kept on the phone for two hours. Despite explaining my situation, I felt mistreated by the operator named Patry, whose identification number is [redacted]. I am disappointed that my money was not refunded for a new reservation. My case number is [redacted]04, and I urge you to review my case promptly.