We stayed in Spinnaker Shipyard in Hilton Head, SC, March ** - March **. *Reservation...
GetHuman2661913's customer service issue with RCI from April 2019
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We stayed in Spinnaker Shipyard in Hilton Head, SC, March ** - March **. *Reservation * **********Member * *-********We had a number of issues with our unit.**. When we went to check in, it took us over an hour. There was only * person in the office with a long line out the door. She was doing her best, but was TOTALLY understaffed. It should never take that long to check in.**. When we walked into the unit, the smell of stale perfume was SO STRONG, we could hardly stand it. We went to open the windows and many of them were missing the screen, so we did not want to open those. We had to leave the unit to air out as much as possible. Which after a long trip to get there was really frustrating. **. The air condition*heat unit was so noisy and loud that we could not run it at night as it kept us awake. So we did not get much sleep from either it being too hot or too noisy.**. The patio and patio furniture was not cleaned off so we had to clean it, or not use it. **. The coffee pot was not working. I took over ** minutes to brew a pot of coffee. We called to have it replaced or fixed and it took them over ** hours to replace.*Our stay in Hilton Head was lovely, just since we traveled clear across the country, from Oregon to we were hoping for an un-stressful *place to stay. Unfortunately our room was not AT ALL what we expected.*We would love to try to book through RCI again, as we are Worldmark by Wyndham members and love to option to trade into RCI. This was our *st experience trading through you. *For a resolution, we would a certificate for another * day stay in another resort. I don't know if that means points back or a week's certificate for an RCI resort. We feel that our trip was not as we had hoped. We hope you can help rectify this situation.*Thank you for you consideration. *Kelly and Marvin Cruickshank
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