SafeLink Wireless Customer Service Issues

I need to reactivate my account to get a phone. I have called several times, but I keep getting hung up on or told that a phone is being sent to me. It has been over two years since my phone was stolen from my mailbox, and I haven't received any help with this issue. To resolve this, I need a replacement phone sent to a secure address so I can have phone service again. I have done my part, and it is now time for them to do theirs.

Hello, I am trying to reach someone about my Safelink phone with the number [redacted]. My cell phone was stolen, so I need you to please deactivate the service for now. Can you also provide me with the steps to obtain a replacement phone? Thank you for your assistance. - Mari E. I need Safelink to freeze the service on my stolen phone until I receive a replacement.

My phone was stolen, and I need to temporarily suspend the service until I can get a replacement device. I'm not sure how to proceed. I request Safelink to suspend the service for the stolen phone and send me a replacement with a new telephone number attached.

My phone was recently stolen, and I encountered difficulties with activation after purchasing a new SIM card. Despite speaking with a representative previously, the issue remains unresolved. I had been in the process of transferring my phone number to my Safelink device. Given my financial constraints, I seek assistance in obtaining a replacement phone for activation ease. This would be my first time requesting a replacement from your company. My phone number is [redacted], with the transfer intended from [redacted]. Communication with my family and doctors is crucial, and having a functional phone is essential. The account address is 47 Rocky Hollow Road, Dante, VA [redacted], under the name Melissa Gullett.

I am disappointed with the service I received from SafeLink. My old phone was deactivated before the new one arrived, leaving me without any means of communication. I found the process confusing as I was asked to enter a numerical code without clear instructions, resulting in further issues with my phone. I am eagerly waiting for the new phone to arrive. Additionally, I am puzzled why my friend received a smartphone while I was given a very basic phone that didn't even allow me to text properly due to its primitive design.

My phone constantly disconnects even without being in use. It keeps cutting off, making it impossible to make or receive calls or texts. This issue started recently right after turning the phone back on, and it won't stay on. I'm in urgent need of a new phone. Currently, I can't even reach out to anyone because my phone won't connect. Your assistance is greatly appreciated. - Michael Ray

I have a phone through SafeLink that I am having trouble with. The current phone is too small and difficult to see, even after trying to enlarge the display. I need a replacement phone that is a bit larger and more user-friendly, especially because I live alone and have a hearing problem. Some features on my current phone are not working well, and I rely on my computer for emailing and bill payments. I've struggled with this phone for over a year now, so I really need a new replacement phone for better functionality in case of emergencies and for everyday use.

I submitted an application and was approved for a smartphone plan with talk, text, and data. I was informed my phone would arrive in 7 to 10 days, but it has not arrived. The emails I received mention they cannot find my account information. I am eager to talk to someone to understand the issue and possibly reapply. I am on Medicaid, SNAP, and SSI with a monthly income of $[redacted]. My address is [redacted] Little Toms Rd, Clanton, AL [redacted]. The last four digits of my social security number are [redacted]. My name is Robert Fairbanks.

I recently signed up for Lifeline service three months ago, but they are now trying to charge Medi-Cal again, even though I have a whole year of service. They claimed my eligibility was up after Christmas, but it has only been 3 months. I reported this issue to Medi-Cal for fraud. The service was supposed to include unlimited data, but when broadband service started, they reduced my data to 6GB without notice. They also canceled my Broadband Services and all customer services abruptly. There is a clause about getting another phone if the current one is incompatible, but they are denying it, despite my proof. I demand that they confirm my service end date is actually a year from now and return my data. They also need to provide me with my Safelink, Broadband security key, and Wi-Fi security key, which they are withholding. I will not stop until they refund me for the data I have already paid for and provide me with the owed phone.

I have been a Safelink customer for around 8 years. Recently, I purchased a new Tracfone and have been attempting to transfer my number and benefits from the old phone to the new one by calling 1800safelink for approximately 2 weeks. Unfortunately, each time I call, they inform me of a system error preventing the transfer, leading to repeated disconnections while trying to escalate the issue to managers. I have been assigned a ticket number and instructed to call back after 24 hours. Despite knowing that my phone is eligible for the transfer, I have made over 20 calls and spent over 5 hours on the phone without success. Any assistance with this matter would be greatly appreciated.

I have been a Safelink customer for over 5 years. Unfortunately, my phone was stolen, and when the broadband benefit changed to offer unlimited talk, text, and data on a Lifeline phone, I tried to report it stolen and switch to a new phone with the updated benefits. However, I encountered issues cancelling the account. As a result, I switched to Assurance Wireless but faced poor service and decided to cancel. Now, I want to return to Safelink and reactivate my service with the phone number [redacted]. I purchased a Track phone from Dollar General with a new SIM card. Is there a way to transfer my phone number and activate a basic Lifeline account without the unlimited benefits on this new device?

I need assistance regarding the SafeLink phone outboarding project I organized in Saint Petersburg, FL for master agent Steve Jones of MDA. After four months, my team only received eight phones to distribute to eligible applicants and activate. Unfortunately, my team members are feeling frustrated because they shared personal information to participate in what they thought was a legitimate money-making opportunity. Despite receiving promotional materials like t-shirts, banners, hats, and lanyards, we haven't received any more phones since October. We've reached out for answers from the person who conducted the Zoom training sessions but haven't received any clarification. We have a list of over [redacted] qualified individuals waiting for phones, and they are starting to question if our project was a scam. As the leader of the team, I even purchased iPads for them to use the Quest street teams app to outboard the phones. We would appreciate some clarity on the situation and possibly being connected with another agent to continue our work. It's important for us to ensure that we have not been misled and that the personal information shared is safe with a trustworthy company.

I have been experiencing issues each time agents attempt to transfer me to the "Phone Number Retrieval Special Department" to reactivate my Lifeline Safelink phone number. Despite several attempts, the calls keep dropping. I need to be transferred back to the Lifeline Safelink enrollment team to reenroll me in the Lifeline program after being reapproved by the National Verifier. I have a Tracfone with a new compatible SIM card ready. The Phone Number Retrieval team should have all the necessary information to restore my service. Feel free to contact me at my alternative number, [redacted]. Thank you, Scott W. Tomlinson. Enrollment ID: [redacted]5.

Hello, my name is Melissa Hetrick and my enrollment ID is [redacted]73. Recently, my phone stopped working and I've spent over six hours on the phone with customer support this past week. I was informed that I would receive my minutes in 7 to 10 business days, then 24 to 72 hours, after qualifying on Dec 14. However, upon reapplying, I woke up this morning to find that I can't even text now. It seems my EBB benefits suddenly don't qualify. As an older and disabled individual, I now have no means to call or text anyone. I am in urgent need of assistance. Unfortunately, I am unable to reach customer support at the moment. Thank you.

As an existing Safe Link customer, I have been trying for two days to transfer my service and phone number to my new LG phone. I have encountered issues with customer service representatives saying they could help but then being unable to fulfill the request. Each time I have called, including when speaking to managers, I have been disconnected. While I understand the service is free, it is frustrating not to receive a follow-up call, especially for elderly or disabled individuals. I am requesting to have my service and number transferred to my LG phone promptly as advised by a Safe Link representative. Unfortunately, I am unable to call using a different phone, as my current one is broken. I can only communicate via email on a tablet.

I'm experiencing an issue with my phone where it continuously restarts after the startup screen, which I suspect is due to the swollen battery preventing the rear cover from fitting properly. I've contacted customer service twice, but have not received any emails with instructions on how to return or replace the phone as promised. This phone is essential for my banking security and medication ordering. Any prompt assistance would be greatly appreciated. My SAFELINK number is 1-[redacted], with details of my phone Model: U594TL, PART NO: GPUXU504TGBB, SN: 504TL[redacted]9. The call reference number is [redacted]. I would like to either receive a new phone with the same number or be guided on the next steps to resolve this matter. Thank you for your attention to this issue. - Curtis

I have been experiencing ongoing issues with your company for months. Despite making numerous calls, I have faced disconnections over ten times and have spent more than twenty hours on the phone. I have also had to purchase additional minutes repeatedly. My application for [redacted] free minutes per month through the Safelink program should have been approved, as I do not have any other phone service. Although I have contacted the National Verifier multiple times and they confirm it should be approved, your company insists the application was denied by the National Verifier, which contradicts their statements. I have found no resolution from your company, only causing significant problems for me and my family. Due to the lack of assistance provided, I am transitioning to a different company. Despite your polite apologies and assurances, the situation has been disappointing, causing financial losses and consuming valuable time.

I contacted [redacted] and spoke with a representative named Christian regarding my Tracfone smartphone activation. Despite my anticipation for an enhanced user experience with the new device, Christian's instructions were unclear. After a frustrating 45-minute call, I managed to turn on the phone myself. Christian then transferred me to another technician whose accent made communication difficult. She suggested a complex solution requiring a third phone to activate mine. This ordeal, lasting over an hour, left me immensely disappointed. The lack of clear guidance and the prolonged process led to extreme frustration. As an elderly disabled individual, the stress caused a significant health concern. The overall customer service provided was notably inadequate.

I recently submitted an application, and after providing my login information, it seems there is an issue recognizing my existing account. I only have one account, and I suspect there may be an identity mix-up. I own a paid Samsung phone with Verizon, and I'm eager to start using the service promptly. Can I utilize Verizon services without a physical card temporarily? Your assistance in resolving this matter for a new customer like myself would be greatly appreciated. Thank you.

Hello, my name is Sergey Novikov. I am a 71-year-old retired individual with disabilities and a limited income. I applied for the SafeLink program online and indicated that I already have a Samsung phone. The representative assured me that I could keep my current phone number once approved. When I received the new SIM card on January 24th and contacted customer service to change my number, I faced difficulties. Multiple representatives asked for the new SIM card, IMEI, and the phone number I wanted. Despite several attempts and hours on the phone, the issue remains unresolved, leaving me unable to make calls which is a significant inconvenience. I seek assistance with resolving this situation. Thank you, Sergey. Email: [redacted] I am currently unable to use my phone for communication purposes.