This is for a Galaxy S* that was defective and has been approved for an exchange. I sen...

GetHuman2976576's customer service issue with Samsung from May 2019

Help with my Samsung issue
The issue in GetHuman2976576's own words
This is for a Galaxy S* that was defective and has been approved for an exchange. I sent my device in on **** and after calling several times, Samsung confirmed that the received the device on **** and informed me that I would receive a replacement device within *-* days. It's been ** days and I don't have a device and I call daily and people tell me I will receive a device any day now. It never happens and no one can tell me when I'll actually receive it because there still hasn't even been a shipping label created to send it to me. I've been promised that I would receive callbacks or a phone and it never happens.
GetHuman2976576 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman2976576 fixed the problem
We are waiting for GetHuman2976576 to fix the problem and share the solution with the rest of us customers.
Please help with my Samsung issue
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
Per risultati migliori, scrivi almeno 100 caratteri
Questo indirizzo email non è valido

Samsung

Customer service issue
Reported by GetHuman2976576
May 24th, 2019 - a mon ago
I have an issue with Samsung too
Fixed
Seen by 3 customers so far
Similar issue to 3303 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Indirizzo email
Timeline
GetHuman2976576 started working on this issue
May 24th 5:32pm
GetHuman2976576 confirmed the issue is fixed. Hooray!
May 25th 5:47pm