Hallo, yesterday I went to Tmobile store on **** **th St NW, Washington and I asked for...

GetHuman-fabiosix's customer service issue with T-Mobile from May 2019

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The issue in GetHuman-fabiosix's own words
Hallo, yesterday I went to Tmobile store on **** **th St NW, Washington and I asked for a $** refill on my number *** *******. One of the associate told me that my sim card had to be replaced and from that moment I was not able to get on line from my phone. My plan was $* per day unlimited data, unlimited text and call. Shortly after refill I received a text message saying that $** were put on my account (I asked for a $** refill and my credit card was charged for $**,**). I will be out of U.S. until next Monday May **th. I hope you can help me out to solve the problem. My old sim card worked perfectly until that moment. Please let me know what went wrong. You can reach me on this email *****@***.com*Thanks*Fabio
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T-Mobile

Customer service issue
Reported by GetHuman-fabiosix
May 21st, 2019 - a mon ago
I have an issue with T-Mobile too
Not resolved
Seen by 3 customers so far
Similar issue to 6699 others
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GetHuman-fabiosix started working on this issue
May 21st 7:32am