Ticketmaster Customer Service Issues

I purchased tickets for the Universal Soul Circus for the 7pm show on Saturday. The lady assisting me confirmed my selection for the 7pm show, but when I arrived at the venue, the tickets I received via email were for the 12:00 pm show. Despite my assurances during the purchase process, my tickets did not match the show time I intended. This error meant my family and I missed the show we were eagerly anticipating, causing distress for my 12-year-old daughter. I am seeking a refund or replacement tickets for the correct performance on Saturday the 10th at 7pm.

I have a Harry Styles concert ticket for August 30th, but unfortunately, I can't attend due to school and work commitments. I previously requested time off for my grandma's visit, so my job won't grant me more time off. I attempted to get a refund from Ticketmaster, but their automated response denied it and suggested selling my tickets. However, I'm unable to find the option to sell them on their platform. Despite reaching out through various channels like phone calls, emails, and self-service, I haven't received any assistance from Ticketmaster. I urgently need a refund, but I'm facing difficulties with Ticketmaster's support.

I need help purchasing tickets for the Atlanta Braves vs. New York Yankees game on August 24th. I have a $[redacted]+ card to use for payment, but I am facing issues with the website not accepting my payment even though I am registered. Stubhub.com is also giving me the same problem. This is meant to be a birthday present for me, but it's turning into a headache. Can I order the tickets over the phone instead? Apologies for the frustration, but I have been trying for 2 hours. Any assistance would be greatly appreciated. -Melanie Shoemaker

I purchased tickets for the Atlanta Braves vs. Yankees game in Atlanta on August 23rd. Now, I am attempting to buy tickets for the same teams playing the next day. However, I am encountering issues accessing my account and cannot locate my tickets. The system claims my email, [redacted], is not registered, despite having a receipt for the tickets in my inbox. I simply want to upgrade my seats for the August 24th game between Atlanta and the NY Yankees. I have been attempting to make this purchase for two days now. Please assist me in resolving this problem before I miss out on attending both games.

This was my first purchase using the Ticketmaster app, and I encountered trouble finding my tickets to scan at the event. When I approached the ticket window, the attendant couldn't locate the tickets on my app, leading me to purchase new tickets to avoid causing delays for others in line. Before making the second purchase, I attempted to check my bank statement through the bank app, but due to a lack of WiFi, I couldn't confirm the initial transaction. After returning home, I verified that the purchase went through but went unused, as I couldn't retrieve the tickets. Is there a way to request a refund for the unused tickets, or should I take this as a learning experience and accept the loss of $52?

I have been trying to reach your “contact us” line for months, but it keeps kicking me off and saying it's not available. The JoJo concert I purchased tickets for has been postponed since [redacted]. I requested a refund in [redacted] well before the required date, but never received a response. Despite multiple attempts this time due to getting kicked off your website, my recent refund request was denied. I strongly request a refund as the most recent rescheduled date does not work for us or our group. I initially bought these tickets for my daughter and cousins visiting from out of town for Christmas [redacted]. Unfortunately, not everyone can plan another trip back, leaving me with a significant financial burden. I have made several refund requests, including one recently within the required time frame, although your system kept kicking me out, with no option to call for assistance, even your chat was unresponsive. I have done everything I can to follow the necessary process, and it seems like your system is intentionally creating obstacles to make it challenging for people to claim refunds.

I bought tickets for SIX in New York on December 4th at 8:00. The tickets mention that my phone will be the ticket. The seats are ORCH, Row L, Seat 7, and ORCH, Row N, Seat [redacted]. I forgot the ticket cost and need to know the amount for 2 tickets. I tried calling Ticketmaster multiple times, but the automated message says they are too busy and then disconnects the call without any options to contact them. This situation is frustrating as I cannot access my Ticketmaster account. Your help would be greatly appreciated. Thank you, R. R. A.

I would like to purchase 5 tickets as a gift for a family currently facing challenges. I attempted to utilize a Chase cardmember offer I had received to order online but was informed that I couldn't proceed. Even when trying to purchase tickets at regular price, I encountered issues. I also tried contacting your customer service line several times, but the calls were disconnected. We are interested in acquiring orchestra seats, preferably for Saturday, November 29th at 11:00 AM, closer to the front. How can we proceed with this order? Our account is [redacted] You can reach us at [redacted]. Thank you, Robert J. McGrath. We have made multiple purchases from your company previously and maintain accounts with Chase priority banking.

I am seeking two handicapped accessible tickets for the Widespread Panic show in Asheville on August 6th and 7th, [redacted]. Ticketmaster advised me to purchase two General Admission tickets with the promise they would arrange for handicapped access later, which I find discriminatory. My wife, a professor at Appalachian State, is battling cancer. My grandfather roomed with Thomas Wolfe at UNC-Chapel Hill. Our previous experience at your venue was accommodating, but I am currently dissatisfied. Matt Rogers and his father, the President of Live Nation, should be appalled by this discriminatory treatment. Matt attended Elon University with friends. My family, Cone Mills, manufactures denim for Levis, and Moses Cone, also known as Flat Top Manor in Blowing Rock NC, is part of our heritage. I still require two handicapped accessible tickets for Friday and Saturday evening. Ticketmaster sold these tickets to able-bodied individuals, which is unacceptable. How can Ticketmaster allow this to happen?

I bought tickets on 7/22/21 for the Rodney Carrington show as per the order details below. After receiving the email to access my tickets, I encountered an error message when trying to retrieve them, leading to further issues. Despite creating a new Ticketmaster account and checking my old one from [redacted], I couldn't locate the tickets. The website indicated that the tickets had been claimed by a different email address. I am unsure why I am facing difficulties in obtaining my tickets for the show tomorrow night. I hope to speak with someone from Ticket Master who can assist me in securing my tickets promptly. This show was meant to be a surprise for my wife and our anniversary, and I fear it will be ruined. Kindly reach out to me at your earliest convenience to help me resolve this matter and obtain my tickets. (Order number: 6P2-3N7QQ28, Sale date: July 21, [redacted] 08:11 PM, Event: Rodney Carrington, Venue: L'Auberge Du Lac Casino Lake Charles, Lake Charles, LA, Time: Fri, Jul 23, [redacted] at 8:00PM, Section: SEC D, Row: 15, Price per ticket: $[redacted].00, Fees per ticket: $41.11, Quantity: 2, Delivery fee: $0.00, Tax: $0.00, Total cost: $[redacted].22, Customer Name: Michael O'Quinn)

I have a Ticketmaster account with upcoming concerts in September, but due to issues with my old phone, I can't access my tickets. I changed my email and phone number because of a virus on my old phone, and now I'm locked out of my Ticketmaster account. I haven't transferred any data from my old phone to the new one to avoid spreading the virus. I now need to update my email to either [redacted] or [redacted], and my phone number to [redacted]. I'm trying to guess all my passwords to access my apps, which has been a nightmare. I need this sorted before my September concerts. Thank you.

I am experiencing difficulty accessing my Ticketmaster account to view my upcoming concerts in September due to changing my phone number and email for security reasons related to fraud. Unfortunately, my old phone with the original information is no longer accessible after being disposed of by Best Buy. Despite having the same name and address, I am unable to update my new contact information on Ticketmaster's website as it consistently displays an error message. This has made it challenging for me to retrieve my concert tickets. I am seeking assistance in resolving this issue promptly to ensure I do not miss the upcoming events. Thank you for your help.

I purchased a ticket for a thousand dollars, but I have not received it yet. I asked for an email or physical ticket, but it seems you only offer digital tickets. Please honor that and send me my ticket. I have attempted to retrieve the link for my ticket multiple times since yesterday, but all I receive is a message saying it will be there shortly. I want my ticket or at least an update on when I can expect it. You took my money quickly, so sending the ticket should be straightforward. Please send me my ticket promptly. I am frustrated with the ticket retrieval process and the lack of customer service. If I receive my ticket eventually, this will likely be my final experience with Ticketmaster.

The ticket prices for a postponed Miami concert on Sunday, 8/1, significantly decreased. On Friday, 7/30, I attempted to exchange our old tickets for better ones closer to the stage. Following their instructions precisely, I purchased the new tickets and provided the new order number. Unfortunately, their system denied refunding the original tickets. Consequently, we now have extra tickets we cannot utilize and an excess parking pass. Despite trying to reach out via email on 7/31 due to Ticketmaster's unmanned phone system, we received another email declining our request.

I attempted to purchase 4 tickets for the Brothers Osborne concert at the Toledo Zoo Amphitheatre on Aug 4, [redacted], using my debit card on July 17. Despite trying twice, the website didn't accept the payment information, so I used a different card elsewhere. Later, I found out my bank mistakenly flagged the transactions as suspicious, causing them to go through unknowingly for a total of 10 tickets instead of 2. I called to stop the payments, but they still processed. I never received confirmation from Ticketmaster until weeks later. I'm seeking a refund for the unintended tickets under order numbers 28-[redacted]/DET and 28-[redacted]/DET.

Good morning, I'm Sarah S. and I recently tried to purchase Tyler, The Creator's "Call Me If You Get Lost" tour tickets for the Tampa, FL show on March 19th at the Yuengling Center. Despite being well-placed in the queue, I encountered an error message when attempting to buy the tickets, stating "We are unable to complete your request on this device." The suggestion to switch devices and log out didn't resolve the issue, leaving me unable to secure the tickets I had eagerly anticipated. Despite ensuring I was only logged in on my computer and making necessary preparations, I couldn't overcome the error and missed out on the tickets. I attempted multiple times to purchase but faced the same message repeatedly until they were sold out. I am disheartened and baffled by this outcome, as I believed I had followed all the steps correctly leading up to the sale. I'm not seeking premium seats or inflated prices, but I am at a loss as to why I couldn't complete the purchase. Any assistance you can offer would be greatly appreciated.

My friend transferred tickets for the Stampeders vs Argonauts game on Sat, Aug 7 from [redacted] to [redacted] I attempted to accept and add the tickets to my Apple Wallet using my Ticketmaster account [redacted] However, I encountered issues. I downloaded the Ticketmaster app to try to resolve the problem. In the app, it shows that I don't possess any tickets. Online, I receive error messages asking me to retry later, or it states that I have no tickets. Although I transferred the tickets to my personal email [redacted], I still cannot view them on the app. I managed to see the tickets once via my online account, but subsequent attempts were unsuccessful. I am concerned about accessing the tickets at the stadium tomorrow. My goal is to have them available on my Apple Wallet.

My bank flagged a fraud case regarding the tickets I purchased. I received an email from fan support with an invalid email concerning the tickets, which has left me without access. After mentioning legal action, the customer service representative changed the account associated with my tickets. Despite numerous attempts via phone, fan support, and even creating a Twitter account for contact purposes, I have been unable to resolve this issue. I am now turning to this forum for assistance as a last resort. I urgently require a refund as I have been unsuccessful in reaching a representative to resolve this matter before the show, despite my efforts since Tuesday.

While looking for J Balvin tickets, I came across an image showing J Balvin, but after purchasing them, I realized they were actually for the iHeart Latin Music Festival. The misleading image led to this confusion, and now I am struggling to secure a refund as the event organizer is not accommodating this request. I attempted to cancel the tickets immediately upon noticing the error, but unfortunately, I was unsuccessful. I tried reaching out to Ticketmaster for assistance, but all I could reach was an automated recording.

I am having trouble accessing my Blackberry Smoke tickets. I bought 2 lawn tickets for the Aug 14 Portsmouth Pavilion show in Portsmouth, VA using my old account associated with the email [redacted] Cox has since closed that email account, and I can't retrieve my tickets. Ticketmaster prompted me to change my password, but I couldn't as it would send a code to the inaccessible email. Consequently, I created a new account and bought Guns N Roses tickets. Could you please check and resend my Blackberry Smoke tickets to my new email [redacted]? For urgent assistance, contact me at [redacted]. The concert is approaching, and I am anxious. I emailed Ticketmaster but haven't received a response yet. Communication with you is proving to be quite challenging. This situation shouldn't be this complicated.