TransferWise Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about TransferWise customer service, archive #10. It includes a selection of 20 issue(s) reported March 18, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received an email from Wise informing me that my account is activated, but I am still unable to send money. After contacting Wise and verifying that my account is active, the issue was escalated to the payment department five days ago. However, I have not received any further communication from Wise since. I had two successful transfers before my account was deactivated. I have submitted the requested photo holding my passport and code #[redacted]. Unfortunately, I am unable to call Wise using the provided phone number from Mexico. Is there an alternative phone number for Wise Customer Service that I can use? I have completed all the requested steps, and I am feeling very frustrated. Can you assist me with this issue?
Reported by GetHuman-jdeboo on Thursday, March 18, 2021 5:08 PM
Good morning, I am having trouble transferring money from my US bank account to a double glazing installer in France. The transfer reference number is [redacted]8, and the amount to be transferred is $6,[redacted]. The remaining balance will be paid upon completion of the work. My bank is the World Bank and IMF Federal Credit Union in Washington D.C. (BFSFCU). Transferwise has not been able to recognize this bank. The routing number is 7[redacted] 0. They mentioned sending two small verification transfers to my account, which I have not yet received in my credit union account under the name Jenifer VESSA. Without these amounts, I cannot provide Transferwise with the necessary information to complete the transfer. I already cancelled the same transfer yesterday due to the same issue. Please advise on how to proceed. Thank you. Jenifer Cornet-Vessa
Reported by GetHuman-jmvessa on Tuesday, March 23, 2021 12:34 PM
Ref: P702444 On the 19th of March, I transferred £2,[redacted] to account No. [redacted]1 in London. However, when I tried to log in to my account to provide the transfer details, I kept receiving an error message stating that either my email address or password was incorrect. I am certain that my email was correct as it was auto-filled, and I double-checked the password multiple times. I attempted to reset my password, but after initiating the process, I did not receive any instructions via email. This has been an issue for me for almost a week now, and I have contacted my bank, Royal Bank of Scotland, who advised me to try reaching out to you once more. I have been a loyal customer for many years, and I appreciate your prompt assistance with resolving this matter. Thank you.
Reported by GetHuman5889508 on Friday, March 26, 2021 8:52 AM
Hello, I kindly request prompt communication via email as I have experienced significant customer dissatisfaction due to the lack of response. Thank you for the confirmation email regarding my third successful referral rather than the second one, entitling me to the £50 payment upon the activation by the referred individual. I had previously brought up this issue when my sister activated the card, and both of us called to ensure my recommendation was acknowledged. The individuals referred were Mrs. Christine Thomson at 1 Carrick Road, Rutherglen G73 4LP, followed by Mrs. Marie Boycott. I believe that this information is correctly recorded and validated through the phone calls made. Best regards, Karen Drake
Reported by GetHuman5910599 on Thursday, April 1, 2021 2:22 AM
I am Michel Lamarche, and I urgently need to check the status of my transfer # [redacted]24. The process has been problematic from the start. However, every time I try to access the information, I receive the message that my account is deactivated. This issue has occurred multiple times recently. If I can't log in, I am unable to view the transfer status. My account was locked yesterday, then unlocked today, only to be locked again. I request the account to be unlocked and information on the transaction status since April 2nd. Thank you for your assistance.
Reported by GetHuman5927353 on Tuesday, April 6, 2021 2:16 AM
On April 1st, I made two transfers to my Wise account: £10 GBP and £[redacted] GBP. Another transfer of £[redacted] GBP was sent to Ted Blizzard's Wise account the same day, which is still pending. Ted Blizzard is claiming he didn't receive the money yet from me (Marilyn). When I attempt to cancel the pending transaction, the instructions are not clear. I wish to cancel the transfer but want the funds to remain in my GBP account within Wise.
Reported by GetHuman5939767 on Friday, April 9, 2021 2:38 AM
I had trouble verifying my identity. I sent images of the front and back of my NID and attempted to submit a photo holding the ID card, which was unsuccessful. However, when I uploaded just the photo, it did go through. Afterward, I received an email stating that my documents could not be accepted. I only have my NID at the moment, and I have also applied for a passport, but it will take some time to arrive. Let me know the specific document requirements so I can proceed accordingly.
Reported by GetHuman-mehidiha on Friday, April 9, 2021 6:17 AM
In [redacted], I opened a TransferWise account using [redacted] because my original [redacted] account was mistakenly blocked. Recently, I attempted to transfer funds from [redacted], but I can't access either account now since [redacted] was deleted and both are linked to the same phone number. This prevents me from completing the required steps to finalize the transfer I initiated 8 days ago. Can you please disconnect my phone number from [redacted] account?
Reported by GetHuman-leandose on Friday, April 9, 2021 12:41 PM
On September 4th, I noticed two charges on my debit card. The first one was for $[redacted].83 from the Sydney Wise Centre, and the second one was for $[redacted].21 to be credited to a US balance, which seems to be my mistake. I was actually trying to send Li Huiyi from China $[redacted] with these transactions. I kindly request a refund for the US transaction since these charges have put my account in the negative. Thank you in advance. W Rihari
Reported by GetHuman-wriharit on Friday, April 9, 2021 2:26 PM
Hi everyone, We recently received a new debit card, but unfortunately, it's missing the card number and the 6-digit pin below the name for activation. We believe a new card needs to be issued. The account is under the name of "Karin Aikman," but since both of us, Karin and Hamish Aikman, use it, it's essentially a joint account. Could you please send two cards, one in each of our names? We attempted to email a scan of the card, but got an automated response saying the email wouldn't be seen. Best regards, Karin and Hamish Aikman PS: We discussed this issue with a representative on the UK helpline earlier today.
Reported by GetHuman5942287 on Friday, April 9, 2021 7:30 PM
I am experiencing an issue with a transfer of money. The money was sent to a customer's blocked account in Transferwise Bank. The account belonged to Labelzone company under the name Mr. Stuart Wilson. The customer cannot access the account now, and we are unsure if the remaining balance is intact. We are in a difficult situation as the money was borrowed to pay for goods that haven't been received. Urgent assistance is needed to resolve this matter promptly. Thank you.
Reported by GetHuman5942761 on Friday, April 9, 2021 9:33 PM
To whom it may concern, I have a Wise account (created with either Facebook or my phone number +[redacted]03) and encountered an issue when transferring money from my Greek bank account. Approximately [redacted] euros were charged from my Greek account by Wise, but the amount never reflected in my Wise account. Despite contacting the Greek bank, they could not assist further as the transaction was made through the Wise application. I am seeking clarification and resolution for this deduction as there was no valid reason for the sum to be taken without proper explanation. Your prompt response regarding this matter is greatly appreciated, as I have been trying to resolve this issue for several months. Thank you. Best regards, Ioana Catalina Gifu
Reported by GetHuman-ioannagi on Saturday, April 10, 2021 12:04 PM
I fell victim to an online fraud. In response to a Facebook Marketplace ad for an apartment rental in Helsinki, I contacted the advertiser. After receiving appealing photos and location information via email and WhatsApp, I was given the story that the owner lives in Spain and uses Airbnb for rental transactions. I was sent a link to an Airbnb-like page where I made a payment of €[redacted] (€[redacted] deposit + 1-month rent €[redacted]) using my debit card. It was only after the payment that I realized the Airbnb page was fraudulent. I have details of the bank account, WhatsApp number, and email ID used by the scammers. I haven't alerted them yet, hoping they can be located and possibly recover my money. The bank account is in Spain, and the phone number they used is from Germany.
Reported by GetHuman-sanaled on Sunday, April 11, 2021 4:42 AM
On February 8th, an unauthorized debit card transaction of $[redacted].54 was taken from my St George account by Transferwisecom in Sydney. Additionally, on the same day, almost $11,[redacted] was transferred from my partner's Commonwealth Bank Visa Card in three transactions without authorization. Upon discovering these transfers, we took immediate action by freezing our accounts, submitting a Police Report to Forster Police Station, and reaching out to both St George and Commbank for assistance in investigating this fraudulent activity. Recently, we were advised to file "dispute" claims and contact Transferwisecom as the alleged 'merchant', despite having no prior relationship with them until these unauthorized transactions occurred. We respectfully request a refund of the stolen funds.
Reported by GetHuman-pscpgg on Tuesday, April 13, 2021 12:02 AM
Hello, I purchased a cell phone online and unfortunately paid in advance via TransferWise. The amount was [redacted] euros. The phone never arrived, so I reached out to the website's customer service. They informed me they no longer work with my bank (Volksbank Kassel Göttingen) and promised to refund the money. After talking to TransferWise customer service through chat, I was relieved that they managed to assist me in getting my money back. Best regards, Kirsten S.
Reported by GetHuman6000630 on Monday, April 26, 2021 9:16 AM
Hello, I have made three transfers from our business TransferWise account to our partners on the following dates: - April 6th, Transfer number [redacted]59 - April 9th, Transfer number [redacted]00 - April 13th, Transfer number [redacted]85 After three weeks, the transfers are still pending verification. I have contacted Wise Support ten times in the last three weeks for updates, but they have only explained that the delay is due to routine checks they conduct. However, they have not responded to my recent inquiries, and our funds seem to be stuck. Our customers' payments to us are also affected. As a travel agent, this situation is concerning. I am unsure about reporting TransferWise and whether involving the police is necessary. Any advice is appreciated. Thank you. Regards, BT Pachamama Adventures Ltd.
Reported by GetHuman6016202 on Friday, April 30, 2021 10:45 AM
Hello, I am writing to inquire about a transfer I initiated from my bank account at La Poste in France to my TransferWise account for sending money to India. I made a quick transfer on April 27, [redacted], to have the amount ready for the transfer. Regrettably, the money has not appeared in my TransferWise account. I contacted my bank, La Poste, and they confirmed that the transfer was completed on their end. They suggested contacting TransferWise for further assistance. I am seeking your help as I have missed out on the promised exchange rate due to this delay. My transaction number is #[redacted]47, and I intended to send the money to Surinder Kaur. The details of my TransferWise account are as follows: Account Holder: Sandeep Singh BIC: TRWIBEB1XXX IBAN: BE35 9[redacted] [redacted] I appreciate your prompt response. Thank you, Sandeep Singh
Reported by GetHuman6016886 on Friday, April 30, 2021 3:04 PM
I have yet to receive my refund. It has been 7 days since I sent a total of $[redacted] NZD to India through TransferWise. I received an email stating I would get the refund in 2 to 3 days. I already received one refund of $[redacted] but I am still waiting for the other $[redacted] refund. I contacted customer service in New Zealand on Monday and was informed I should receive it by the end of the day on Thursday. I have tried calling multiple times since Wednesday with no success. The transaction numbers are #[redacted]33, #[redacted]65, and [redacted]84. I am unsure which transactions have been refunded and which are pending. I am eagerly awaiting the remaining $[redacted] refund. Can someone please assist me with this matter?
Reported by GetHuman6038217 on Thursday, May 6, 2021 10:31 AM
Hello team, I am seeking information on the charges associated with an international fund transfer from India to a Canadian college for my 1st-year tuition fee ($13,[redacted] CAD) and GIC amounting to ($10,[redacted]). Kindly provide details on the following: 1. The currency selling rate offered 2. Any transaction charges applied 3. GST implications 4. Any Tax Collected at Source (TCS) applicable Thank you, Bala Prakash
Reported by GetHuman6048729 on Sunday, May 9, 2021 11:06 AM
Hello, I had an account before, but I forgot my password. When I tried to reset it, I was unsuccessful. I then deactivated my account and attempted to access it using another email ID. However, as my information remained the same, I couldn't create a new account or access my old one. Could you please assist me in creating a new account or regaining access to my old one? I can provide my original information that matches my old account and even show my passport ID that was previously registered. Thank you.
Reported by GetHuman6049242 on Sunday, May 9, 2021 4:00 PM

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