We have a business account with Wise. In June we initialed a wire transfer of $**,*** USD, This payment was never received by the recipient, and has not been credited back to our account. We have had more than a dozen emails with Wise, providing them detailed description of what happened including official payment records, and even points of contact at the recipient bank. But they have replied saying they cannot do anything about it, or they will look into it. We have asked many times to perform a full wire trace, but they have never replied with an update.**In September, i initiated a separate wire payment of $***, this has also gone missing, and we have also asked for the to perform a wire trace, but they have not replied. **Currently, there is $**,*** USD missing, and we have not been able to make contact with them to resolve.
GetHuman-jperoff did not yet indicate what TransferWise should do to make this right.