Toll-free · Repeat "Representative" a couple of times, then when given options, say "Something else." · In a few words, please tell me what you are calling about?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this US Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep quiet then once it asks you to press zero for an operator, press 0.
Here is how our research team describes the way the US Airways phone system greets you: In a few words, please tell me what you are calling about?
Below are some clips we've found from US Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Welcome to American Airlines.
Your call may be recorded and monitored to ensure high quality service.
If you're calling about an existing reservation, please make sure to have your six letter confirmation code on hand.
In a few words, please tell me what you're calling about."
Excerpt from a call with US Airways
Monday, February 5, 2024 11:57 PM
What are the hours and when should I call?
US Airways operates the call center for this 800-222-2377 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Airways is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call US Airways is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Airways staffs the call center well on Tuesday.
More Ways to Contact US Airways Customer Service
There are of course other ways to contact US Airways customer service besides the phone. Below we list the best ones, by medium.
US Airways, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- US Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Airways agent. This phone number is US Airways's best phone number because 1,344 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-2377 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call US Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, US Airways has 2 phone numbers. It's not always clear what is the best way to talk to US Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.