US Postal Service Customer Service Issues

Hello, I'm Amanda Camille F. I've arranged for my Maryland Driver's License to be delivered to the rental office at my apartment complex. They have agreed to accept the letter and ID. I'm currently traveling for the summer and need to ensure the office receives my ID. The DMV supervisors have approved this mailing address: [redacted] Winners Drive, Gaithersburg, MD, [redacted]. My license was first sent on July 23, [redacted], but was returned by the post office. It was then sent out again on August 11, [redacted]. I want to avoid any further issues and ensure that the post office delivers my ID correctly this time. The office staff is ready to receive the letter securely until I am back in town. Kindly ensure the smooth delivery of my DMV ID to the specified address. Thank you.

I am experiencing significant issues with the carriers' inaccurate information regarding package delivery access. The automated phone system has been incredibly frustrating and unhelpful. Regrettably, the level of "service" from USPS leaves much to be desired. Tracking Number: [redacted] Delivery Address: A car dealership with two driveways, various sales floor entrances, and a deliveries door clearly labeled between the parts and service departments. We routinely receive numerous deliveries daily without any complications.

I have an important letter from the Department of Treasury regarding my $[redacted] child tax credit. The status shows it was sent through mail or delivery, but I haven't received anything on my card. I believe it might be through mail as it was supposed to be delivered on August 13, [redacted]. It has been 5 days since, and I am eager to know if it's a check in the mail. My name is Tawanda Y. Black, and my contact number is #[redacted]. My address is [redacted] Tinsley Terrace Dr Apt [redacted], Tampa, FL [redacted], but I am in the process of updating it to [redacted] Rio Bravo Ct Bldg 7 Apt 5, Tampa, FL [redacted]. I'm dealing with confusion and would appreciate clarity on whether the letter was delivered to the correct address. Thank you.

I received a package that initially came through UPS but was later handed over to the post office. The UPS website indicated the package reached the Berwick, PA post office on 8-23-21 at 4:11 pm and was awaiting acceptance. When I checked the tracking number on the USPS site, I discovered that the post office didn't accept it and instead sent it to the Lehigh Valley distribution center. Subsequently, the package was redirected to Washington DC, which is the incorrect route as I reside in Berwick, PA where UPS delivered it. My tracking number is [redacted][redacted][redacted]. I am seeking clarification on why my package was rerouted to Washington DC when it should have been accepted by the Berwick, PA post office.

I am concerned about a recent package delivery issue. The item was marked as delivered 12 days ago, but I have not received it. Upon contacting customer service, I faced multiple challenges including difficulties reaching a representative. The company I ordered from stated it was a local post office matter. Contacting my post office led to frustrating experiences, with one encounter being particularly unprofessional. After filing a claim online, I was eventually contacted by a more helpful representative from the post office who promised to investigate the situation. Despite the package's low value, I value proper customer service and feel let down by USPS's handling of this matter. I hope for a resolution and worry about future orders. Thank you for your assistance.

In March [redacted], the key to my mailbox at my apartment complex in New Bedford, MA, broke. When I contacted my landlord, he informed me that the post office, as it was a USPS key, needed to handle the issue. Upon visiting the post office and explaining the situation, I was asked for my address and phone number, and assured that I would be contacted once the key was fixed. After several weeks had passed with no update, I revisited the post office, only to be met with impatience and a mention of potentially months-long wait times for the repair. Subsequent visits to the post office have led to conflicting information and no resolution. It is now August 31, [redacted], and despite my efforts, I am unable to receive my mail due to work hours conflicting with the post office's hours. I have exhausted all options, including trying to have someone else pick up my mail. This ongoing situation is incredibly frustrating, and I urgently need a solution as I have already put a hold on my mail.

I'm frustrated with my mail carrier's behavior. Yesterday, they carelessly dropped a delicate envelope, measuring 11"H by 9"W, containing a small item, onto the ground near my mailbox rather than placing it inside. The envelope was folded three times unnecessarily. In previous instances, other carriers have successfully put similar-sized envelopes in my mailbox. Moreover, I discovered two pieces of my neighbor's mail in my mailbox on Wednesday and another one yesterday. It seems like someone else might be receiving my mail. This situation is concerning, especially with reports of mail theft in my neighborhood.

I purchased dog food from Amazon.com for delivery by USPS. The expected arrival was August 26th, but I received a note on the door stating it was "too heavy" to deliver. Another notification on August 31st claimed redelivery was attempted; however, we were home and received no notification either day. Since it was urgent, we had to buy dog food elsewhere. Customer service directed me to schedule a redelivery, but later said it couldn't be done as the package wasn't available at the facility. We would appreciate a refund for this inconvenience.

I am inquiring about a claim with tracking number 9[redacted] 2[redacted] [redacted] 47. I filed a claim online for damaged contents valued at $[redacted] sent on 4/21/21. The recipient went to their local post office for inspection, took pictures, and I updated the claim with those images. Despite providing the final value, the claim was initially denied for lacking this information. Upon appeal and providing the final value, the claim was denied a second time, falsely stating the contents weren't inspected at the post office, which is inaccurate as verified by the inspection pictures submitted. These pictures are visible when checking the claim status on the USPS website. Attempts to contact the post office supervisor have been unsuccessful as the voicemail box is full. I possess supporting pictures and PDF documentation for my case. I believe my claim is valid and seek a resolution promptly. Thank you.

My delivery was scheduled for September 7th, but I received a notification saying it was "Available for pickup" at a USPS office an hour away. I never requested to pick it up. When I called earlier to schedule delivery for September 9th, I was assured it would be delivered to my home. Now, the tracking shows it's being sent back to the sender. I want the package delivered to my home, not sent back to the sender.

I was expecting a certified letter scheduled for delivery on 9/7/[redacted], but it was not attempted. On 9/8, while at my kitchen table, I received an alert stating that no one was available to sign for the letter. I rushed to the door and found the carrier at my mailbox. I asked him why he didn't attempt delivery, and he jokingly said I must have been hiding well. I explained that he didn't knock or ring the bell, but all he said was "sorry." These are legal documents, and I find this behavior very inappropriate and unprofessional.

I have been attempting to track a package containing two original house deeds sent via UPS to Alexandria, Egypt on 8/31/[redacted]. Unfortunately, I have not been able to locate it. The deeds are crucial as the buyers are set to close on the houses next week. I was informed that the package should have arrived within 10 days. I am concerned about the potential legal ramifications if the deeds are not received in time, especially because I am unable to replace them due to differences in the Egyptian system. I initially believed the shipment was handled by UPS, not the postal service. The tracking number for the package is CJ[redacted]8US. I kindly request your assistance in locating the package and ensuring its timely delivery to the recipient. Thank you.

I have been living at my address for 11 years. While I receive my regular mail in the mailbox, all my packages never make it to my house. I always receive a notice claiming an attempted delivery was made, but in reality, no one ever comes to my door. This false claim hinders my ability to receive packages, making it challenging to order online. Despite contacting the post office, the responses I received were unhelpful. I suspect the employees might be lazy to come to the house as it has been an ongoing issue for 11 years. Even with the current COVID situation, this problem persists. I just want my packages to be delivered to my door as intended. I am determined to address this issue as it is causing inconvenience, especially now that my car is not operational, and I have spent over $[redacted] on a package that I cannot retrieve. I fear they will send it back claiming another failed attempt. I appreciate any assistance in resolving this matter.

For the past few months, I have been missing at least two magazines/journals. One journal mentioned that the postal service deemed the mail undeliverable but subsequently sent a replacement that I did receive. However, I have not received any additional copies of this weekly journal. I am concerned that other mail may also be missing. The recipient's name is Lauren Harvey, and the address is [redacted] W. Tortoise Trail, Tucson, AZ, [redacted]. Your help in resolving this is greatly appreciated.

A package addressed to someone else was mistakenly delivered to my building and left in the lobby. No one has taken action to resolve this issue. I have been attempting to have the USPS carrier pick it up for redelivery since the correct address is only about 0.6 miles away. I have not been able to contact the intended recipient yet. I have also been on hold with the USPS representative for almost 30 minutes and have not made progress. Additionally, I tried reaching out to the sender through their website, but they only provide an email, not a phone number. The items in the package are unique vintage pieces and not inexpensive, so it is crucial that the package is rerouted to the correct address to avoid any loss for the recipient.

I have a pickup request with Confirmation #WEC[redacted]16 for 3 Priority Mail packages scheduled for pickup on Sept 13, [redacted]. All packages are in compliance with USPS regulations. I provided detailed location instructions for indoor pickup without any obstructions. I received an email confirmation on the pickup date, stating the packages were collected, but they are still at the designated spot. My location is easily accessible for all carriers. Unfortunately, I couldn't reach anyone at the Austin P.O. location or through the national hotline for assistance. Due to my disability, I rely on USPS for pickups. Since the system shows the packages as picked up, I'm unsure of the next steps. Thank you for your assistance. April Q. at [redacted] Metric Blvd #[redacted], Austin, TX 78[redacted]. [redacted]

Subject: Tracking Update for Delivery To Whom It May Concern, I am writing regarding the recent delivery of a medicine with Tracking No. [redacted][redacted]51 from Coppell, TX, to Walgreens Pharmacy located at San Patricio Plaza, Guaynabo, PR. The package arrived in San Juan on September 11, [redacted], and has since been moving back and forth between Cataño-Guaynabo and Guaynabo-Cataño. It is concerning that the delivery seems delayed and has not reached its intended destination. I would appreciate an explanation for the delay and kindly request information on the expected delivery date to Walgreens-San Patricio. If necessary, I am open to alternative delivery options through FedEx or UPS to ensure timely receipt of the medication. Thank you for your attention to this matter. Sincerely, G.C. [redacted]

Tracking No. [redacted][redacted]51 I am currently awaiting a prescription delivery at Walgreens pharmacy in Guaynabo. The package has been bouncing between Cataño-Guaynabo and Guaynabo-Cataño since its arrival in San Juan on September 11, [redacted], coming from Coppell, TX. It is frustrating to see the package not reaching its destination at Walgreens Pharmacy, San Patricio Plaza. I am feeling disappointed with the service provided by USPS, and if given the option by the pharmacy, I would prefer delivery by Fedex or UPS even if there is an additional cost involved. I am hoping for an explanation or a definite delivery date for my medication at Walgreens-San Patricio. Best regards, Glenda C. [redacted]

I recently had an issue with the delivery of a package, tracking number [redacted][redacted]57. The carrier supposedly couldn't make the delivery, which surprised me as other carriers have successfully delivered packages to me in the past without any problems. My porch is easily accessible, with a sidewalk leading up to it, and other carriers have even left packages in my garage or mailbox without any issues. This package contains vital medicine that I urgently need. I am confused as to why the carrier couldn't access my property, especially when there are no fences around it. I hope to receive an explanation and have the package delivered promptly.

On April 3, [redacted], we set up a temporary mail forwarding service (Confirmation Code: 2[redacted]-0[redacted]) from our residence in Boise, Idaho to our summer address in Northport, Washington. Unfortunately, we have been experiencing issues with mail not being properly forwarded. Despite paying bills promptly, mail continues to be returned undelivered, causing frustration with creditors and personal contacts. This recurring problem also happened during the summer of [redacted], leading to financial repercussions that took months to resolve. Upon contacting the USPS branch in Boise and speaking with Manager Win Mickey, assurances were made to address the issue, but the problem persists. As we prepare to return to Boise in October, we seek a long-term solution from USPS to avoid a repeat of this distressing situation. We hope for a detailed response on how USPS intends to rectify and prevent this from occurring in the future. Thank you. - Stephen P. S. & Family