A check for $***.** was sent out to us when my Father passed away. The check was made o...

GetHuman-rastol's customer service issue with USAA from June 2019

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The issue in GetHuman-rastol's own words
A check for $***.** was sent out to us when my Father passed away. The check was made out to the Estate of John F. Stolz, but there is no way any bank can cash this check, since there is no legal entity by this name. I contacted USAA and they said that they would make out a new check made out to the "Stolz Family Trust" and that this check would arrive in the mail in about * business days. It's been a few weeks and no check has arrived. I would like to know how this issue can be resolved.
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USAA

Customer service issue
Reported by GetHuman-rastol
Jun 3rd, 2019 - 2 mons ago
I have an issue with USAA too
Not resolved
Seen by 3 customers so far
Similar issue to 1114 others
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Timeline
GetHuman-rastol started working on this issue
Jun 3rd 3:02pm