I got locked out of my account because someone else logged into it and tried to send mo...
GetHuman7590690's Problema di account bloccato con Venmo da luglio 2022
Aiuto per il mio problema Venmo
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Nome sull'account, Numero di telefono sull'account, Indirizzo e-mail sull'account, Indirizzo di fatturazione e Ultime 4 cifre di SSN
Top Tip from another customer
Se l'email e la password vengono modificate nell'account, non è possibile ripristinare l'account. Questa società ha una politica molto severa con il recupero degli account e se qualcosa è diverso, non è possibile recuperare l'account. È necessario disporre dell'email o del numero di telefono originale sull'account.
The issue in GetHuman7590690's own words
I got locked out of my account because someone else logged into it and tried to send money but it didn't work. Venmo asked me to change my password, upload a picture of me with my license and a picture of my license (state ID), so I did, and I responded to the customer service representative that reached out to me. No response. Contacted Venmo through their customer service phone line, got a real person to talk to me, then they hung up on me. I've emailed them (*****@***.com) and through their "Contact Us" portal * times now. No response. I need to get my account unfrozen and I've done everything I'm supposed to do.
GetHuman7590690 did not yet indicate what Venmo should do to make this right.
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