this morning my phone lost service and now says update the iPhone to access cellular da...

GetHuman2978580's customer service issue with Verizon Wireless from May 2019

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The issue in GetHuman2978580's own words
this morning my phone lost service and now says update the iPhone to access cellular data. it will not let me update my phone however even when I am connected to wifi. I have restarted my phone several times, plugged it into a laptop and tried also but it just tells me I have the most up to date version already downloaded. so I cannot use my cellphone at all no text calls or internet. please help me!
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Verizon Wireless

Customer service issue
Reported by GetHuman2978580
May 25th, 2019 - a mon ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 15569 others
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Timeline
GetHuman2978580 started working on this issue
May 25th 2:01am