I have never been able to ay my Verizon bill via the I-phone, so I just went on-line on...

GetHuman5400386's problema del servizio clienti con Verizon Wireless da ottobre 2020

Aiuto per il mio problema Verizon Wireless
The issue in GetHuman5400386's own words
I have never been able to ay my Verizon bill via the I-phone, so I just went on-line on my desktop. Apparently, I failed the robot check abd did not count the right number of palm trees or crosswalks so I could not get to the website to make my payment then I tried a phone number and got a text message with the code ****** and was told to enter that followed by the pound sign and kep getting mesage that my time to enter it wa expiring. Once it expired I finally got David who took the payment, and in the course of talking to him , found out I could have entered pound PMT on the phone to reach a live person. If I just want to pay the bill it should be easy or at least easier than that. You should be able to see the bill and pay it via a checking account or a credit card without there being any extra charge.

GetHuman5400386 did not yet indicate what Verizon Wireless should do to make this right.

How GetHuman5400386 fixed the problem
Complain to Verizon loudly and often. When you are trying to pay the bill WHY do you need to go through the I AM NOT A ROBOT pictures?
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Verizon Wireless

Problema del servizio clienti
Reported by GetHuman5400386
ott 25º, 2020 - un mese fa
Fixed
GetHuman5400386 shared how to fix
Visto finora da 1 cliente
Problema simile a 7897 altri
0 clienti che seguono questo
Items needed
PIN sull'account
Nome dell'intestatario del conto
Numero di telefono sul conto
Email sull'account
Indirizzo di fatturazione sul conto
Ultimi 4 della previdenza sociale

Timeline

GetHuman5400386 ha iniziato a lavorare su questo problema
ott 25º 12:29am
GetHuman5400386 ha confermato che il problema è stato risolto. Evviva!
ott 25º 12:30am