My son is in Macedonia and has a new phone for only a couple weeks. He said his screen...

GetHuman2980055's customer service issue with Verizon from May 2019

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The issue in GetHuman2980055's own words
My son is in Macedonia and has a new phone for only a couple weeks. He said his screen won’t light up and he can’t turn it off. He looked up how to reboot it but it is not working either. I am sure this is a dumb question but no support over there? Any suggestions what he should do?
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Verizon

Customer service issue
Reported by GetHuman2980055
May 25th, 2019 - 22d ago
I have an issue with Verizon too
Fixed
Seen by 4 customers so far
Similar issue to 5854 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Numero di telefono
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman2980055 started working on this issue
May 25th 1:31pm
GetHuman2980055 confirmed the issue is fixed. Hooray!
May 26th 1:43pm