my remote can't turn tv off or on

GetHuman-majictim's problema del servizio clienti con Verizon da aprile 2021

Aiuto per il mio problema Verizon
The issue in GetHuman-majictim's own words
turn tv off but it wouldn't so i had to unplug it. Now it won't turn on. ... my remote won't turn tv off or on. i changed batteries , that wasn't problem. i had to unplug tv to turn off last nite. Today tv won't turn on . now last nite i know there was kids playing with remote but it was running tv but remote wouldn't turn off tv. Now i can't turn on tv with remote. Why?
I got robot numerous times which was waste of time...but finally got human Angie but call got disconnected. Then verizon tried calling me back twice but it rang once and disconnected then. What is going on?
getting my remote & tv to be able to turn off and on , probably need tech. to stop at my house to see issue ASAP. No service right now since last nite.
many years. never late on payments.
reboot, unplugged tv , setbox and now tv wont turn on but setbox does. Tried calling in * times verizon but robot couldnt understand me. Human answered finally but i got disconnected and then verizon called me but rang once and got disconnected!!
How GetHuman-majictim fixed the problem
the input button on remote of tv put it on. then remote fios turn on verizon cable.
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Verizon

remote
Problema del servizio clienti
Reported by GetHuman-majictim
apr 5º, 2021 - 2 mesi fa
Fixed
GetHuman-majictim shared how to fix
Visto da 6 clienti finora
Problema simile a 4249 altri
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Items needed
PIN sull'account
Nome dell'intestatario del conto
Numero di telefono
Email sull'account
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Timeline

GetHuman-majictim ha iniziato a lavorare su questo problema
apr 5º 7:41pm
GetHuman-majictim ha confermato che il problema è stato risolto. Evviva!
apr 6º 2:24am