How do I talk to a human at this Hilton Grand Vacations number?
A:For the Home Owners department
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Thu 8am-10pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Hilton Grand Vacations Home Owners Department?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
This is the #2 most popular Hilton Grand Vacations phone number out of 6. Click above to go back to the main customer service number and other contact information, including Hilton Grand Vacations email addresses, twitter handles, and live chat options.
More Hilton Grand Vacations Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Hilton Grand Vacations phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For the Home Owners department
Below are some clips we've found from Hilton Grand Vacations's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling your homeowners association.
Due to increased call volume, we'd like to remind you that you may check your points balance make a payment, or make reservations via our website at club dot hilton grand vacations dot com.
Again, that website is club dot Hilton Grand Vacations dot com.
If you're calling to make a reservation or check your points balance, please press one to make a payment.
Please press two."
Excerpt from a call with Hilton Grand Vacations
Sunday, April 28, 2024 6:08 PM
The first phone menu
"Thank you for calling your homeowners association. Due to increased call volume, we'd like to remind you that you may check your points balance make a payment, or make reservations via our website at club dot hilton grand vacations dot com.
Again, that website is club dot hilton grand vacations dot com.
If you calling to make a reservation or check your points balance, please press one to make a payment.
Please press two."
Excerpt from a call with Hilton Grand Vacations
Thursday, December 26, 2024 6:35 PM
What are the hours and when should I call?
Hilton Grand Vacations operates the call center for this 888-317-7416 phone number Mon-Thu 8am-10pm EST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 360 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton Grand Vacations phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton Grand Vacations staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Hilton Grand Vacations is Sunday.The most busy day to call Hilton Grand Vacations is Monday. Again, this is based on a sample of 360 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Monday is the busiest day
Busiest
Tue
Tuesday is 17% less busy than Monday
Wed
Wednesday is 29% less busy than Monday
Thu
Thursday is 24% less busy than Monday
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Hilton Grand Vacations is Wednesday.
Why call this Hilton Grand Vacations number?
Below is a sample of recent calls to Hilton Grand Vacations, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear billing issue: We didn't have a clue that we were getting billed, and we just got this statement.
Taken from a call on Wednesday, November 13, 2024 12:35 PM
:
Taken from a call on Wednesday, September 18, 2024 12:25 PM
Booking frustrations: Why can't I use my elite points or book the two suites I've been getting for five years?
Taken from a call on Wednesday, July 10, 2024 2:11 PM
Change reservation dates: I have a confirmation number for a promotion at Marissa Grand Vacation Resort and need to change the dates of stay.