US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 22 min (9m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Premere 1 per l'inglese, quindi 1, quindi 2, quindi 2. Dopo gli ultimi 2, premere # ogni volta che viene richiesto di immettere un numero. Dovrai farlo tre volte.

Reasons customers like you called recently

Need to know when my husband can get a Visa
Can’t speak with human at the USCIS. I want to speak with them. Can’t speak with human...
My wife is about to send in her N-*** Form for Citizenship. She is a CITIZEN of two C...
I WANT TO KNOW IF THE UNITED STATES ALLOWS SOMEONE WHO HAS TWO CITIZENSHIPS,TO HAVE A...
My i*** has been pending for ** months. My EAD is expiring soon. I need to speak to som...
Application passed normal processing time
H* biometric appointment still pending for * months
My receipt is apr ** and my biometric is not yet done . The ** days is over. I want to...
My EAD card was not delivered and was returned to USCIS by the post office
I've been waiting for my biometric appointment for more than * months now.
Speak with USICIS rep to inquire on a case for client
Request an appointment to renew green card status.
Waiting for my son (infant)green card to arrive in mail. It was filed on * October...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Numero di telefono da comporre800-375-5283
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call centerLun-Ven 8: 00-18: 00 EST
Il momento migliore per comporre il numero08:15
Naviga nel labirinto del telefono verso un essere umanoPremere 1 per l'inglese, quindi 1, quindi 2, quindi 2. Dopo gli ultimi 2, premere # ogni volta che viene richiesto di immettere un numero. Dovrai farlo tre volte.
Attesa media
Attesa corrente22
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, e-mail, web
Qualità della comunicazione58%
Qualità dell'aiuto83%
Voti dei clienti5,921
Ultimo aggiornamento delle informazioniFri Oct 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di US Citizenship & Immigration Service (USCIS), l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un US Citizenship & Immigration Service (USCIS) agente. Questo numero di telefono è il miglior numero di telefono di US Citizenship & Immigration Service (USCIS) perché 42,726 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 800-375-5283 includono Schedule Appointment, File Application, Check Application Status, Request Replacement Document, Ask for Immigration Help e altri problemi relativi al servizio clienti. Il call center US Citizenship & Immigration Service (USCIS) in cui chiami ha dipendenti da California, Nebraska, Texas, Vermont ed è aperto Mon-Fri 8am-6pm EST in base ai clienti. In totale, US Citizenship & Immigration Service (USCIS) ha 2 numeri di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di US Citizenship & Immigration Service (USCIS), quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Mentre 800-375-5283 è il miglior numero verde di US Citizenship & Immigration Service (USCIS), ci sono 4 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri US Citizenship & Immigration Service (USCIS) clienti, è chiamare il loro 212-620-3418 numero di telefono per il loro Servizio clienti internazionale dipartimento. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via SCOPSSCATA@dhs.gov per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare US Citizenship & Immigration Service (USCIS), faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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