Google Customer FAQ

If your 2-factor authentication isn't working, you can use backup codes saved during the 2FA setup process, or get help from Google. Verify whether your phone settings are correct and the Google Authenticator app is synchronized correctly. One common cause of the problem could be time difference as Google's 2FA relies on correct time settings. For physical security keys, if they're not working, ensure they're compatible with the device you're using. If you're still having trouble, you can try signing in from a trusted device that you've previously used. Make sure to keep your recovery information up to date in case you encounter this problem in the future.

To disable Google AdServices, you would need to adjust your ad settings. Follow these steps: 1. Go to your Google Account. 2. Scroll down and select "Data & Personalization." 3. Under "Ad Personalization," click "Go to Ad Settings." 4. Turn off ad personalization. Remember, this won't remove ads from Google pages you visit, but it will make them less relevant to you. Additionally, some websites may still use your past online activity for ad personalization. If you want to disable ads on a browser level, consider installing an ad blocker or enabling your browser's built-in pop-up blocker.

Recovering your Google Account in such scenarios would still be possible. Start by visiting Google's Account Recovery page. Enter your email or phone number and click "next". Since you don't have your password, click "try another way". Similarly, if you don't have access to the phone associated with the account, click "I don't have my phone". After trying all options, Google will ask for any email you can access. It will send a verification code to this email. Enter the code, then it will ask you security questions related to your account. If you answer correctly, Google will give you the option to reset your password and gain access to your account again. Your ability to recover your account highly depends on the accuracy of the information you provide.

To get your contact list and pictures from your old Google account, you'll need to follow a few steps. For contacts: 1. Log into your old account and go to Google Contacts. 2. Click on "Export" in the left-hand menu. 3. Choose the contacts you want to export and the format. 4. After it's done, sign in to your new account and go to Google Contacts. 5. Click "Import" and select the file you just exported. For pictures: 1. Log into your old account and visit Google Photos. 2. Select the pictures you want to download by ticking the checkmark on their corners. 3. Click on "More options" (Three Dots Icon) and choose "Download". 4. Once they're downloaded, you can upload them to Google Photos in your new account.

You can find information about recent charges to your credit card from Google by visiting your Google Account. Once logged in, navigate to the 'Payments and Subscriptions' section, then select 'Manage your payments'. Here, you can see all past activity including recent transactions. Any recent charge from Google should be displayed here with the relevant information including the service for which the charge was made. If you still have concerns about a specific payment, there is a link to the most up-to-date contact information right here on this page that you are viewing.