Volaris Airlines Domande frequenti sui clienti

The price for additional checked bags on Volaris Airlines may vary based on factors such as flight route, time of booking, and the size and weight of the bag. It's typically cheaper to purchase additional baggage allowance at the time of booking or prior to arriving at the airport. We highly recommend checking the latest baggage fees on the Volaris website or getting in touch with the airline directly for the most up-to-date and detailed information.

Absolutely, Volaris Airlines takes care of all its passengers, including senior citizens. They provide assistance services that include wheelchair assistance from the terminal entrance to your seat on the aircraft, and the reverse when you land. This service ensures the comfort of senior citizens during loading and unloading. For optimal assistance, inform the airline about the required assistance when booking the flight or no less than 48 hours before the scheduled departure. This will ensure adequate and prompt arrangements are made.

Si has perdido un objeto en un avión de Volaris, te sugerimos que llenes el formulario de propiedad perdida en el sitio web de Volaris lo antes posible. Deberás proporcionar detalles como tu número de vuelo, la fecha de tu vuelo y una descripción del objeto perdido. Volaris analizará tu caso y si localizan tu artículo, se pondrán en contacto contigo para coordinar la devolución. No olvides que el éxito en la recuperación del objeto perdido puede variar y Volaris no se responsabiliza por los objetos perdidos. Por lo tanto, siempre es mejor mantener tus pertenencias personales cerca y revisar tu asiento antes de abandonar el avión.

Volaris Airlines ofrece un servicio especial para menores que viajan solos, conocido como UM (Unaccompanied Minor). Este servicio está diseñado para niños de entre 5 y 17 años que viajan sin un adulto. El personal de Volaris cuidará al menor desde el check-in hasta que la persona designada lo recoja en el destino. Este servicio tiene un costo adicional y debe ser reservado y pagado al momento de la compra del boleto. Recuerde que el adulto que deja al menor y el que lo recoge deben tener una identificación oficial con foto.

We understand the inconvenience caused. In the event of a flight cancellation due to mechanical issues, Volaris Airlines offers options such as rebooking on the next available flight or providing a full refund of your ticket price. If your return flight was directly linked to your cancelled departure flight, you're likely eligible for a refund for that as well. We recommend to directly contact the Volaris Airlines' customer service or through their official website to handle this matter for you as soon as possible.