Use this link to find customer service help through their website
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As a last, sometimes only, resort- Japan Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Japan Airlines?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Japan Airlines, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The baggage allowance for Japan Airlines depends on the class of travel and the specific route. For international flights, economy class passengers are typically allowed one piece of checked luggage weighing up to 23 kg (50 lbs) and one carry-on bag. Business class passengers can usually have two pieces of checked luggage with a weight limit of 32 kg (70 lbs) each, along with two carry-on bags. First class passengers often have an allowance of three pieces of checked luggage with the same weight limit as business class. For domestic flights within Japan, the baggage allowance may differ slightly. It is recommended to check the Japan Airlines website or contact customer service for accurate and detailed information regarding your specific flight.
Japan Airlines offers multiple check-in options for the convenience of their passengers. Firstly, travelers can check-in online through the airline's website or mobile app, starting 24 hours prior to their scheduled departure time. Online check-in allows passengers to select their seats, print boarding passes, and proceed directly to baggage drop-off counters at the airport. Alternatively, self-service kiosks are available at selected airports, where passengers can check-in, select seats, and print boarding passes on the spot. Additionally, traditional check-in counters operated by Japan Airlines staff are available for passengers who prefer personal assistance. Lastly, for domestic flights within Japan, travelers can also take advantage of off-site check-in services located in specific city centers or train stations. With these varied check-in options, Japan Airlines aims to streamline the boarding process and provide flexibility to their passengers.
Japan Airlines' infant policy allows infants under the age of 2 to travel on their parent's lap without a separate seat. However, if parents prefer a separate seat for their infant, they can purchase one at a discounted child fare. The infant must be accompanied by an adult throughout the flight. Carrying an infant on lap is limited to one per adult. For international flights, parents can request a complementary bassinet in advance, subject to availability. Japan Airlines also offers baby food and diaper changing facilities onboard their flights. Infants are not entitled to their own baggage allowance but can have a checked stroller and a diaper bag. Overall, Japan Airlines aims to accommodate the needs of traveling families while ensuring the safety and comfort of both infants and adults.
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Can I get a real live person at this phone number?
Even though this Japan Airlines number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Could not get a rep, all automated.
Here is how our research team describes the way the Japan Airlines phone system greets you: General info: press 8, Automated flight arrival and departure: press 1, Baggage info: press 2, Bank info: press 3, Purchase tickets: press 4, Award reservations and tickets: press 5.
Conclusion and closing notes
This is Japan Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Japan Airlines agent. This phone number is Japan Airlines's best phone number because 14,022 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Japan Airlines customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-525-3663 for, including Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer support issues. The Japan Airlines call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Japan Airlines has 1 phone number. It's not always clear what is the best way to talk to Japan Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Japan Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Japan Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.