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We're sorry to hear you haven't received your order confirmation from Ibex.com yet. Confirmation emails could be directed to your spam or junk folders so it's worth checking there. If you still can't locate it, there may have been an issue with the email address provided during your purchase. You also might not receive a confirmation email if the order was unsuccessful. Make sure to double-check your bank account to see if the payment has gone through. If none of these situations apply, please bear with us. Sometimes, due to high demand or technical issues, there can be a delay in sending out confirmation emails.