We're sorry to hear about that. It's important to note that Rakuten sends out Big Fat Checks every three months, and only if your Cash Back balance is $5.01 or more ( excluding bonuses and rewards ). If it's less than that, the balance will carry over to the next check period until you've accumulated at least $5.01. So if your balance hasn’t met that threshold in the last 2 quarters, your cash back will be delivered when it does. Ensure that your mailing address is correct in your account settings. If you've done all this and still not received your check, there might be some other issue which would warrant reaching out to our support for resolution. We apologize for the inconvenience.
chiesto a May 13, 2024 7:17 PM