Calling Lenovo is fairly straightforward, with one slight hiccup in the automated menu system. When I dialed, I was told I'd reached IBM, which initially confused me. However, I was then asked if I was calling about specific Lenovo products, which confirmed that this was a Lenovo number.
Next, the system asked if my Lenovo device fell under one of two categories, neither of which sounded familiar to me. I opted to wait it out and see if the number would send me to a service representative.
Sure enough, it did exactly that with no wait time on my end. I was immediately connected with a representative and thanked for calling Lenovo. He asked how he could help, and I said I wanted to find out if my Lenovo laptop was still under warranty. He said that depended on the product in question and that he could either look up my specific laptop or transfer me over to the sales team to get assistance there.
He added that typically, Lenovo laptops come with a warranty between 1 and 3 years. However, unless he was able to look up my device, he couldn't check on my device to confirm whether or not it was under warranty. At that point, he offered to transfer me to the sales team, and I ended the call shortly after he did so.
Overall, I thought the service I received was fairly helpful and likely would have been more so had I been in need of a specific problem that could be fixed. The technician sounded like he knew what he was talking about, was completely professional throughout the call and made sure that he provided accurate information.
Saying that I had reached IBM instead of Lenovo did throw me off somewhat, as I was unaware that IBM had exited the computer business and sold its naming rights to Lenovo. A check of the records reveals that IBM operates exclusively in the technology world and has nothing to do with computers anymore, so Lenovo is correct to use the IBM branding on its servers if it wishes. It just threw me off a little to hear IBM before Lenovo, which might be something the company wishes to correct to avoid confusing its customers.
If I were in need of genuine technical support, I'd feel comfortable calling this number for help. The service I got was professional without being pretentious, and having technicians who avoid talking down to customers is a big thing when you're in an esoteric field such as computers. This call did a fine job of setting a relaxed mood where I could feel comfortable getting any necessary questions answered.