A company directory by last name, please press the number sign. If you're a customer of one of our restaurants and need assistance from our customer care team, please press one."
I placed a mobile order on Wendy's mobile app and the local restaurant says they didn't receive it. I showed it to the restaurant, but they said they still couldn't make it and I would have to call corporate. This annoyed me, but I went ahead and paid for my food a second time and then called the corporate line to get the first order fixed. That was a mess, but eventually, I was able to get through to the right person.
When I called, an automated live agent said, "Thank you for calling the Wendys restaurant support center. If you know the extension you are trying to reach, please enter it now. If you are a customer of one of our restaurants and need assistance from our care term, please press 1. If you are an employee calling about your tax forms, please press 2. For all other inquiries, please press 3 to be connected to an operator."
Then it thanked me for calling and said they were experiencing longer than usual wait times. I figured that meant that I was going to be transferred to a helpline, but instead more questions came.
The agent then said, "Please listen carefully to the following options so we can best direct your call. If you are calling to complete the Wendy's service survey, please press 1. If you are an employee please press 2. If you are calling with questions or feedback about a Wendy's item, please press 3. If you are calling about an experience at your local Wendy's restaurant, please press 4. If you are calling with questions about a mobile or delivery order, please press 5."
After I pressed 5, I got a new set of questions and then it hung up on me. I had to call back a second time, listen through all of the messaging, and then this time I finally was able to get to a helpline.