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This issue may arise if the password entered has special characters that the Blink system doesn't support. Here are some steps you can take to solve the problem: 1. Verify your wifi password. Make sure there are no typing errors and check if the password includes unsupported special characters. As a general rule, try sticking to letters and numbers. 2. Reset the camera. Unplug it, wait for a minute, then plug it back in. 3. Reset the Blink module by locating the small pinhole reset button on it. Make sure your wifi network is working properly. Sometimes network glitches can trigger false password errors. Once you have tried these steps, attempt to change the wifi again. If these recommendations don't work, consider reaching out to customer support.