Can I cancel an order?

Yes, you can cancel an order on Ivyblue.com. If you wish to cancel your order, please contact our customer support team as soon as possible. We understand that circumstances may change, and our team will assist you with the cancellation process. However, please note that cancellations are subject to certain conditions. If your order has already been shipped, we won't be able to cancel it, but you can still return it following our return policy guidelines. It is important to reach out to our customer support team promptly to ensure we can accommodate your cancellation request. We strive to provide excellent customer service and will do our best to assist you in cancelling your order if it meets the necessary criteria.