What is the return policy for Native Instruments products?

The return policy for Native Instruments products allows customers to request a refund within 14 days of the purchase date. To be eligible for a return, the product must be unactivated and in its original condition. The refund can only be processed if the software remains unregistered and the hardware is returned with all original accessories and packaging. Native Instruments also offers a satisfaction guarantee, providing an additional 30-day return period for registered products. However, this offer is only applicable to the first purchase made from their online shop. To initiate a return, customers need to contact Native Instruments' support team with the order details. Refunds are typically processed within 2 to 3 weeks, depending on the payment method used during the purchase.