OnPoint Credit Union Customer FAQ

Top Answers & How-to Guides

What is OnPoint Credit Union's Phone Number?

The question we are asked most often is about how to talk to OnPoint Credit Union customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an account?

To open an account with OnPoint Credit Union, you can apply online, visit a branch in person, or give us a call for assistance. Make...

How can I access my account online?

To access your account online, simply visit our website and click on the "online banking" or "login" button. You will then be prompted...
Ask any question you have about OnPoint Credit Union customer service, get an answer now.

Account Management

How do I open an account?

To open an account with OnPoint Credit Union, you can apply online, visit a branch in person, or give us a call for assistance. Make...

How can I access my account online?

To access your account online, simply visit our website and click on the "online banking" or "login" button. You will then be prompted...

How do I reset my online banking password?

To reset your online banking password, simply go to the login page and click on the "Forgot Password" link. Follow the prompts to verify...

How do I set up direct deposit?

Setting up direct deposit is a simple process. First, check with your employer to see if they offer direct deposit services. If they...

Account Types

What types of accounts do you offer?

OnPoint Credit Union offers a wide range of accounts to cater to individual financial needs. We provide various types of personal accounts,...

What are the requirements to become a member?

To become a member of OnPoint Credit Union, you need to meet a few simple requirements. First, you must live, work, regularly conduct...

Online Services

Can I apply for a loan online?

Yes, you can easily apply for a loan online at OnPoint Credit Union. Our user-friendly and secure online application process allows...

Do you offer mobile banking services?

Yes, OnPoint Credit Union offers convenient mobile banking services for our members. With our mobile banking app, you can securely...

Financial Rates

What is the interest rate on your credit cards?

At OnPoint Credit Union, our interest rates on credit cards vary based on various factors including creditworthiness, card type, and...

ATM and Fees

What are the fees for using an ATM?

At OnPoint Credit Union, we strive to make accessing your funds as convenient as possible. As part of our commitment to providing exceptional However, it is important to note that while OnPoint does not charge any fees for ATM usage, there may be surcharges imposed by other financial institutions or ATM owners. These surcharges are outside of our control and vary depending on the ATM location and operator. To avoid surcharges, we recommend using ATMs within the CO-OP network, which includes nationwide retailers and credit unions. Our mobile app and website locator tools can assist you in finding the nearest surcharge-free ATM to make your transactions convenient and fee-free....

Transfers

Can I transfer money between my accounts?

Yes, you can easily transfer money between your accounts at OnPoint Credit Union. We understand the importance of managing your finances...

Routing Number

What is the routing number for OnPoint Credit Union?

The routing number for OnPoint Credit Union is a unique 9-digit code that is used for various financial transactions such as direct...

Help me with my OnPoint Credit Union customer service issue

Ask any question you have about OnPoint Credit Union customer service. We will do our best to get you answers right away.
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