Temu Domande frequenti sui clienti

Es tut uns leid zu hören, dass Sie Probleme mit Ihrer Bestellung haben. Überprüfen Sie bitte Ihre Bestellhistorie auf der Temu-Website oder in der App, um weitere Informationen zu Ihrer Bestellung zu erhalten. Wenn keine Ware geliefert wurde oder Sie keine Benachrichtigung erhalten haben, sollten Sie die Rückerstattungsrichtlinien beachten. Details zur Rückerstattung und zum Kontakt finden Sie in der entsprechenden Sektion auf dieser Seite.

If you canceled an order and it was still shipped, please check the cancellation confirmation you received. Depending on the timing, the order may have been processed before your cancellation was complete. If you receive the item, you can return it following the return policy guidelines. For specific concerns about your order, please refer to the most up-to-date contact information right here on this page.

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We apologize for the inconvenience. You can request a return or exchange through our return process. Ensure the tennis shoes are in their original, unused condition.

We're sorry to hear about the delivery issue. Please check the order details and confirm the address entered during the purchase. If the address was correct, you might need to follow up with the delivery service or check with neighbors.