I recently bought a Microsoft Lumina *** XL and created a Microsoft account today. I s...

GetHuman-thwhite's Problema di supporto del dispositivo con Nokia da ottobre 2020

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The issue in GetHuman-thwhite's own words
I recently bought a Microsoft Lumina *** XL and created a Microsoft account today. I set up a user name, password and a pin number. Since then my phone screen is locked and only shows "enter pin" which it doesn't recognize so I can't access any settings or applications and now can't use the phone. Strangely, I seem to be able to receive phone calls though I can't make calls out since there isn't access to any actions. I have tried through Microsoft but, although the device is showing on the account, any second level security if off which makes it seem like a phone setting issue and I can't make any changes. There may be a WIFI connection with my carrier. Could that be the issue or is there any way other than an factory reset?

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Nokia

Problema di supporto del dispositivo
Reported by GetHuman-thwhite
ott 23º, 2020 - un mese fa
Not resolved
Visto da 4 clienti finora
Problema simile a 724 altri
0 clienti che seguono questo

Timeline

GetHuman-thwhite ha iniziato a lavorare su questo problema
ott 23º 4:49am