So let's try using just your telephone keypad. To say your answers again, press star seven at any time. For account access access or questions, enter the account or card number you're calling about followed by pound."
For anything else, say other options. Alright. Other options. You can say, open a new account, find a branch or ATM, verify an account, or damaged card."
Sorry. To open a new account press one or say open a new account. To locate a branch or ATM, press two or say find a branch."
Calling Wells Fargo is an interesting experience if you don't already have an account with them. I was interested in pursuing a small business loan with the financial institution, so it seemed logical to call them to find out more about my options. However, their customer service line is clearly set up to cater to people who already have accounts with them. This makes it rather frustrating to deal with them over the phone. It almost makes you want to find a physical branch and wait in line the old-fashioned way to get answers.
To be fair, there are probably many reasons why people end up calling Wells Fargo, from talking about loan opportunities to discussing their savings opportunities to reporting fraud. Banking institutions have a high customer service usage rate, I would bet, but that doesn't mean that you can't set up your customer service lines to be more user-friendly.
When I called, the virtual assistant immediately said, "Welcome to Wells Fargo," and followed up with a message for Spanish speakers. It then told me that the call may be monitored or recorded. The subsequent immediate request was, "To get started, say your card number or enter it followed by the pound sign." I wasn't sure what to do since I didn't have a card number, so I tried saying, "I don't have it."
The system did not seem to acknowledge that I said anything, but interestingly enough, then told me, "If you just don't have your credit card information handy, say 'I don't have it.'" Therefore, I once again told the virtual assistant that I didn't have it, only for it to reply, "I think you said you don't have your credit card number handy. Is that right?." It was like arguing with an echo, which got very frustrating.
After the second time, it seemed to acknowledge that I didn't have it but then launched into a description of where I could find it. This was of course, no help to me since I don't have an account. However, it offered to let me say "banker" to talk to someone. Unfortunately, it wasn't that simple because once I did, it asked me to use a short phrase to describe why I wanted to talk to a banker.
I said talk about a loan account, and then it led me directly to some upbeat music that I had to listen to for about five minutes. When I finally got through, someone was able to help me, but it was an odd process to get there.
This is Wells Fargo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wells Fargo agent. This phone number is Wells Fargo's best phone number because 105,870 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3557 include Account Access, Account Setup, Cancel Account, Statement Request, Overcharge on Account and other customer service issues. The Wells Fargo call center that you call into has employees from Arizona, Alabama, Utah, Maryland and is open 24 hours, 7 days according to customers. In total, Wells Fargo has 7 phone numbers. It's not always clear what is the best way to talk to Wells Fargo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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