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We're sorry to hear that you're having problems with your glasses. GlassesUSA.com offers a 100% money-back guarantee within 14 days of delivery. If you aren't satisfied with your order, you can return your glasses for a full refund, product exchange, or 100% store credit. You can initiate the return process by logging into your account and selecting "Return Item" from your order details. The glasses should be returned in their original packaging with all included accessories. The cost of shipping will be covered by GlassesUSA.com.

I'm sorry for any confusion, but as part of the FAQ page I am unable to facilitate direct communication with Glassesusa.com's customer service team. We recommend visiting the official Glassesusa.com website and finding their direct Customer Service or Contact Us section for help with your inquiries. Please enter your questions here if there is a specific inquiry about Glassesusa.com's products or services you need assistance with, and I'll do my best to provide useful information.