This number no longer works as a phone number for McAfee, thanks to a merger of sorts between McAfee and FireEye. In 2022, McAfee and FireEye combined forces to offer larger-scale cybersecurity security solutions, forming a new company called Trellix. In the merger, Trellix apparently gained access to this phone number as one of its support lines.
When I dialed, I was told that I had reached Trellix, not McAfee. The first time I called, I hung up to do more research before calling back. The second time, I was told that I had called after hours, but the system could still work with me to find a solution. I was offered three choices: Trellix services, FireEye products or customer services. No mention of McAfee ever existing was presented in the automated system.
I opted for customer services, and despite supposedly being after hours, I was immediately connected to a representative who confirmed that I had reached Trellix and asked how she could assist me. I said that I was trying to get information about antivirus software, and she told me that I was looking for McAfee and could no longer use the number I had dialed to reach them. She offered to give me the number for McAfee, and told me to dial 1-866-622-3911 to connect with them. I thanked her for that information and ended the call at that point.
Searching this number no longer reveals any results for McAfee, which seems to offer the type of antivirus software the everyday person would use. Trellix, on the other hand, seems to be aimed at companies who need IT solutions for their workplaces. Its website appears to focus on cybersecurity for larger networks that could be vulnerable to hackers, something that McAfee antivirus users really don't have to worry about.
For most people, I wouldn't recommend using this number. The average person is going to get much more use from calling McAfee itself for antivirus help. The McAfee site still exists and is still very much operational, so the merger to Trellix hasn't taken away that option. Instead, it seems to have streamlined the two businesses so that one focuses on smaller security that affects our everyday lives, and the other takes care of larger projects that can affect hundreds to thousands of people at one time.
Unless you happen to run a business or make decisions about internet security for a business, this number isn't going to provide much use. If neither one applies to you, the provided number for McAfee will likely do a better job of getting you the support you desire.