When you call SuddenLink, you may seek to set up internet, television, phone or security services for either your home or business. To speak to a sales agent and set up a new account, you will need to call between 8 a.m. and 8 p.m. Eastern time. SuddenLink's sales agents are available for both English and Spanish speakers and can provide services throughout 17 states, primarily in the Western and Southeastern United States.
For existing customers, the call center can help you or your company troubleshoot existing SuddenLink services, solve problems with your bill or change up current services. This phone line also allows you to request a technician for assistance or service installation, arrange the return of rented equipment, and request advice about SuddenLink services. Live technical support is available around the clock to provide information about potential outages and assistance locating the source of technical issues. While many issues can be solved over the phone, problems with hardware will require an in-person visit from a technician.
A straightforward phone menu helped me get connected quickly with the proper type of service representative to answer my questions. After selecting my chosen language, I was asked whether I was an existing customer or wanted to open an account for new services. I was asked to choose between home and business services and then was directed to enter my ZIP Code. Next, I waited only a few minutes to be connected with a cordial and friendly associate from the sales department.
I called to inquire about opening an account for new services. The agent I spoke to knew about SuddenLink's products and pricing. They were able to help me determine the best type of internet service to meet my personal needs. They informed me of the promotions available to me and were able to create an installation appointment over the phone. In the area I selected, a technician was available to install services within only two business days. However, this speed may vary depending on your location and the time of year.
The sales associate I spoke to may have been from a foreign call center. It seemed like they may have been reading from a script that had answers to common questions. Although most of my questions were answered articulately, some of the responses I was given didn't completely answer my question, and I had to follow up with new questions to gain clarity.