Toll-free · 24 hours, 7 days · Calling this Merrill Lynch number should go right to a real human being · To get started, what are the last 4 digits of your social security number?
Toll-free · 24 hours, 7 days · Don't press or say anything · How do you want to identify yourself? Social security number, Benefits online ID, or Internal verification number.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Merrill Lynch phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "The last four digits of your SS#." Then keep saying "Representative" until you are transferred.
Here is how our research team describes the way the Merrill Lynch phone system greets you: We will need to send you a text to confirm your number. May we send a text to your cell phone now? Say "Yes" or "No".
Below are some clips we've found from Merrill Lynch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"If you don't have a Merrell Global Wealth Management or Bank of America account, say prospective client or press two.
Let's try this another way.
Please enter your full nine digit Social Security number."
Excerpt from a call with Merrill Lynch
Wednesday, April 3, 2024 6:24 PM
The first phone menu
"This call may be recorded. Welcome to Merrill Lynch Wealth Management.
To get started, please speak or enter your Merrill or your Bank of America account number or card number.
I didn't understand.
Please enter your full card or account number. If you need more time, say wait a moment or press one.
If you don't have a Merrell Global Wealth Management or Bank of America account, say prospective client or press two."
Excerpt from a call with Merrill Lynch
Wednesday, April 3, 2024 6:24 PM
What are the hours and when should I call?
Merrill Lynch operates the call center for this 800-637-7455 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Merrill Lynch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Merrill Lynch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Merrill Lynch is Sunday.The most busy day to call is Friday, which averages 525% more phone calls by comparison.Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Merrill Lynch
In summation, the best day to call Merrill Lynch is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Merrill Lynch staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Merrill Lynch
If you have time to do a bit of reading before you call Merrill Lynch, we recommend you read over some of our problem-specific articles.
At Merrill Lynch, our fees and charges depend on the type of account and services you choose. We offer a range of investment options, including advisory accounts, brokerage accounts, and retirement accounts, each with its own fee structure. Our advisory accounts typically involve an annual asset-based fee, which is a percentage of your account's value. The fee varies depending on the investment strategy and account balance. For brokerage accounts, we have transactional charges, including commissions for buying or selling securities. Additionally, certain investments or services may have additional fees, such as mutual fund expense ratios or account maintenance charges. Our goal is to be transparent, and we provide detailed information regarding fees in our account agreements and disclosures. We encourage you to discuss your specific needs with a financial advisor who can guide you through the fee structure and help find the best account option for you.
Merrill Lynch offers a wide range of investment options to suit diverse client needs. We provide access to a comprehensive array of investments, including stocks, bonds, mutual funds, exchange-traded funds (ETFs), options, futures, and other structured products. Additionally, we offer managed accounts with professional portfolio management, tailored solutions like separately managed accounts (SMA) or unified managed accounts (UMA), as well as retirement accounts such as individual retirement accounts (IRA). Our advisors are experienced in assisting clients with their investment goals, whether it's wealth preservation, income generation, growth opportunities, or socially responsible investing. In summary, Merrill Lynch provides a vast selection of investment choices to help clients navigate their financial journey successfully.
The minimum investment amount required to open a Merrill Lynch account varies depending on the type of account and services you require. For most individual accounts, including retirement and cash management accounts, the minimum initial investment is $2,000. However, certain accounts may have higher minimums or different requirements. Additionally, some programs and services may have their own specific investment minimums. It is important to consult with a Merrill Lynch financial advisor for detailed information on minimum investment amounts, as they can provide guidance tailored to your specific needs and investment goals.
Click the link above to get answers to just about any Merrill Lynch customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Merrill Lynch, and their purpose. Are any of these similar to the reason you are trying to call?
401k withdrawal process inquiry: "I'm calling about my put in a request for a withdrawal out of my four zero one k."
- From a call lasting 13m 13s , Mar 25, 2024 12:09 PM
Request to pay off loan: "I have a loan in my four zero one k, and I wanna pay it off."
- From a call lasting 23m 11s , Feb 26, 2024 6:11 PM
Requesting duplicate document: "So that's why I called for a copy to be sent to me."
- From a call lasting 13m 13s , Feb 2, 2024 6:53 PM
More Merrill Lynch Customer Service Contacts
There are of course other ways to contact Merrill Lynch customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Merrill Lynch customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Merrill Lynch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Merrill Lynch agent. This phone number is Merrill Lynch's best phone number because 37,644 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-637-7455 include Account issue, Question, Setup account, Complaint, Cancel account and other customer service issues. The Merrill Lynch call center that you call into has employees from Florida, Arizona and is open 24 hours, 7 days according to customers. In total, Merrill Lynch has 3 phone numbers. It's not always clear what is the best way to talk to Merrill Lynch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Merrill Lynch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Merrill Lynch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.