How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Total Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7 at the first menu, then follow the prompts.
Here is how our research team describes the way the Total Wireless phone system greets you: Thank you for calling Total by Verizon. This call may be recorded for quality assurance. We may need to collect some information from you. To refill your service, press 1. To activate your phone number, press 2. To add a line to your account, press 3. To change your phone number, press 4. For Technical Support, press 5. To purchase phones, SIM cards, or phone accessories, press 6. For anything else, press 7.
Below are some clips we've found from Total Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Total by Verizon.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the total by verizon dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two. To add a line to your account, press three."
Excerpt from a call with Total Wireless
Friday, January 5, 2024 11:37 PM
The first phone menu
"Thank you for calling Total by Verizon.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the total by verizon dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two.
To add a line to your account, press three.
To change your phone number, press four.
For technical support, press five.
To purchase phones, SIM cards, or phone accessories, press six."
Excerpt from a call with Total Wireless
Wednesday, March 27, 2024 5:15 PM
After you press 5
"Okay. Let's get started.
Please say the phone number you're calling about. If you don't have one, say I don't have one.
No problem.
What would you like to use to look up your information? You can say serial number, SIM number, or ticket number.
If you don't have any of these, say, I don't have one.
I will need your serial number, SIM number, or ticket number.
If you do not have any of these, say other.
Sorry. I didn't hear you.
For serial number, say serial number or press one.
For SIM number, say SIM number or press two."
Excerpt from a call with Total Wireless
Friday, April 5, 2024 5:51 PM
What are the hours and when should I call?
Total Wireless operates the call center for this 866-663-3633 phone number Mon-Fri 8am-11:45pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 173 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Total Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Total Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Total Wireless is Wednesday.The most busy day to call is Friday, which averages 92% more phone calls by comparison.Again, this is based on a sample of 173 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Total Wireless is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Total Wireless staffs the call center well on Wednesday.
Why call this Total Wireless number?
Below is a sample of recent calls to Total Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Autopay not working: "I want to put autopay on there, and you guys haven't been doing."
- From a call lasting 7m 58s , Apr 8, 2024 6:56 PM
Lost SIM card: "I lost my SIM card and now my phone won't work."
- From a call lasting 6m 35s , Mar 25, 2024 9:04 PM
Arranging phone return: "Is there any kind of way that I can have them come pick up the phone?"
- From a call lasting 9m 26s , Mar 18, 2024 4:38 PM
Mobile hotspot connectivity issue: "I've called four or five times about this already. It's my mobile hotspot. I have devices that connect to it, but it won't produce an Internet signal."
- From a call lasting 9m 53s , Mar 15, 2024 3:36 AM
Wi-Fi hotspot connection issue: "Every time I activate it, a device can connect to it, but it won't produce Internet signal."
- From a call lasting 11m 7s , Mar 14, 2024 10:56 PM
Troubleshooting mobile hotspot: "My mobile hotspot isn't working correctly, it's not producing an Internet connection."
- From a call lasting 18m 18s , Mar 14, 2024 12:39 AM
Seeking more options: "I'm looking for more options."
- From a call lasting 4m 13s , Mar 13, 2024 4:32 AM
Hotspot connection issue: "I just turned on my hotspot and I have a device that's connected to it, but it's not producing an Internet connection."
- From a call lasting 10m 51s , Mar 13, 2024 3:36 AM
Reporting hacked phone: "I'm trying to add a note to state my phone is hacked."
- From a call lasting 11m 54s , Feb 29, 2024 4:05 PM
Trouble transferring phone number: "I lost my phone the other day and I was trying to switch my number over to my new phone."
- From a call lasting 14m 56s , Feb 14, 2024 12:04 AM
More Ways to Contact Total Wireless Customer Service
There are of course other ways to contact Total Wireless customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Total Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Total Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Total Wireless agent. This phone number is Total Wireless's best phone number because 6,924 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-663-3633 include Transfer Service, Technical Support, Change Plan, Lost or Broken Phone, Account Access and other customer service issues. Rather than trying to call Total Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Total Wireless has 1 phone number. It's not always clear what is the best way to talk to Total Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Total Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Total Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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