OnStar Phone Number

Calling OnStar customer service faster by GetHuman

888-466-7827
Customer service
Current Wait: 14 min (13m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
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Reasons customers like you called recently

Carjacking in Chicago and suburbs. Why doesn't On Star advertise. These disgraceful peo...
Don’t use this service!! Cancel now!! Cancel cancel cancel cancel cancel cancel cance...
Cancel this account and service now!. I am retired and do not need this service!! Tir...
Alarm went off when I got out of my car
Cancel my subscription
Left keys at job need remote start and unlock for my company truck
Can’t find car keys is there anyway my cars keys have a beeper or something i looked ev...
I locked my keys in my **** cadillac ats but I dt have onstar, so I was wondering if u...
My car was borrowed and now Stolen. Wanting to know if I can get Onstar to pin point wh...
Lock my Chevrolet down now locate been stolen
Lock my car down immediately. It has been stolen.im stella Yarbrough ****a liberty Hil...
My car was stolen * days ago I filed a police report but have heard nothing I was told...
My vehicle screen wants to add apps. I don't want the apps. How do I get off the scree...
Was told our account is closed. You just took out your membership charge. Could someone...
I'm trying to cancel my OnStar subscription
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on OnStar's Phone-Based Customer Care

OnStar is an automobile service that provides security, roadside assistance, diagnostics and communications to drivers. With customers around the world, it is not surprising that OnStar's customer service department receives a high volume of calls every day.

Why Do People Call OnStar Customer Support?

People call OnStar customer support for a range of reasons, including:

  • Starting, changing or canceling service
  • Product questions
  • Warranty claims
  • Troubleshooting assistance
  • Help with product set-up and operation
  • Billing issues

Best Practices for Calling OnStar Customer Service

Before calling OnStar, make sure that you are using the right number. OnStar offers both a standard toll-free customer service number as well as a TTY number for deaf and hearing-impaired customers.

Have relevant documentation on hand before calling. This might include your subscription agreement, billing statements, as well as your car make and model. It's also wise to have pen and paper handy for note-taking during your call.

How Do People Feel About Their Calls to OnStar Customer Support?

OnStar has been around for a while so it is not surprising that you can find a range of opinions about its service online and in the news media. Since OnStar provides a service as its product, it is sometimes difficult to distinguish between OnStar's customer support abilities and the OnStar service itself.

Some of the more significant complaints involve misunderstandings when it comes to billing and subscription issues. Some people feel that customer service representatives are too aggressive in trying to get callers to upgrade their plans. Others state that OnStar does not process cancellations in a timely manner.

What Kind of Issues Can OnStar Customer Support Resolve?

OnStar customer support can resolve many issues by phone, including answering questions about the service, assisting with subscription purchases and changes, and providing technical support.

What Can't Be Resolved by Phone With OnStar?

OnStar is a service, so its representatives can handle most issues over the phone. If there is a problem with your car or your call button, an OnStar agent may be able to troubleshoot the issue but you will need to work with your dealer or mechanic to make repairs.

What Can I Do If I Am Unhappy With My Call to OnStar?

If you get off the phone with OnStar and feel as though your issue was not resolved, don't give up. There are still options.

First, look over the notes that you took during your conversation. If you didn't take notes, spend a few minutes jotting down or typing out what happened during the call. Understanding where things went wrong during your initial conversation can help you get things back on track.

Next, call OnStar again. The next representative to whom you speak may have more experience or training. He or she may be able to resolve your issue for you.

If you are still unable to resolve issues with OnStar by phone, you may have some additional options. You could open a support case through OnStar's website if you are already a subscriber. Another option is to reach out via one of OnStar's social media platforms. A third option is to send a letter via postal mail. While this is a slow option, it may be effective as the person who reviews your letter may be in a position to give your letter a considered review.

Another option is to talk to your car dealership if it sold you the vehicle with OnStar installed. The manager may be willing to advocate for you with OnStar or to address technical problems in-house so that you don't have to go back and forth with OnStar customer support.

Customer Number 888-466-7827 - by the Numbers

Numero di telefono da comporre888-466-7827
Richiamata disponibile
Chiamata ricevuta da una persona reale
Dipartimento che stai chiamandoAssistenza clienti
Orari del call center24 ore, 7 giorni
Il momento migliore per comporre il numero14:30
Naviga nel labirinto del telefono verso un essere umanoPremere 1, quindi 0
Attesa media
Attesa corrente14
Rango (tra i numeri di telefono)1
Rango (complessivo)1
Metodi alternativitelefono, web, facebook
Qualità della comunicazione81%
Qualità dell'aiuto76%
Voti dei clienti6,064
Ultimo aggiornamento delle informazioniSat Jan 16 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

OnStar's Best Toll-Free/800 Customer Phone Number

Questo è il miglior numero di telefono di OnStar, l'attesa in tempo reale in attesa e gli strumenti per saltare attraverso quelle linee telefoniche per arrivare direttamente a un OnStar agente. Questo numero di telefono è il miglior numero di telefono di OnStar perché 46,422 clienti come te hanno utilizzato queste informazioni di contatto negli ultimi 18 mesi e ci hanno fornito feedback. I problemi comuni affrontati dall'unità di assistenza clienti che risponde alle chiamate a 888-466-7827 includono Locked Out of Vehicle, Special Assistance, Account Access, Cancel Account, Update Account Info e altri problemi relativi al servizio clienti. Il call center OnStar in cui chiami ha dipendenti da Englewood, CO / Argentina ed è aperto 24 hours, 7 days in base ai clienti. In totale, OnStar ha 1 numero di telefono. Non è sempre chiaro quale sia il modo migliore per parlare con i rappresentanti di OnStar, quindi abbiamo iniziato a compilare queste informazioni basate sui suggerimenti della community dei clienti. Continua a condividere le tue esperienze in modo che possiamo continuare a migliorare questa risorsa gratuita.

Contacting OnStar - by phone or otherwise

Mentre 888-466-7827 è il miglior numero verde di OnStar, ci sono 3 modi totali per metterti in contatto con loro. Il prossimo modo migliore per parlare con il loro team di assistenza clienti, secondo altri OnStar clienti, è informare GetHuman del problema sopra riportato e farci trovare qualcuno che ti aiuti. Oltre a chiamare, la prossima opzione preferita per i clienti in cerca di aiuto è via Online Help per Customer Service. Se ritieni che queste informazioni siano inesatte o conosci altri modi per contattare OnStar, faccelo sapere in modo che possiamo condividere con altri clienti. And you can click here if you want to compare all the contact information we've gathered for OnStar.

What is GetHuman's Relationship to OnStar?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like OnStar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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